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- Tasks: Deliver exceptional customer onboarding and support client retention through training and data services.
- Company: Join a fun, progressive organisation with a supportive team environment.
- Benefits: Generous leave, private health insurance, and opportunities for career progression.
- Other info: Diverse training opportunities and a relaxed office culture await you.
- Why this job: Make a real impact by guiding clients to success with innovative solutions.
- Qualifications: Strong problem-solving skills and proficiency in Google Suite preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Implementation Associate plays a key role in delivering an exceptional customer onboarding experience, supporting client retention initiatives through modular training, data services and design solutions. Working closely with senior team members, you’ll help guide clients through successful deployments and ensure they feel confident using our platform from day one.
Location: Leeds (LS15), on-site.
What You’ll Do
- Provide data & design services to customers such as importing files and creating reports or output documents.
- Facilitate modular feature-based training of Simpro Group’s products.
- Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
- Help with customer preparation sessions or assist with administrative and project-related initiatives.
- Facilitate feature-based workshops or group learning modules.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Work towards developing industry knowledge and business acumen.
- Pursue opportunities to promote customer features or add-on adoption.
What You’ll Bring
- Excellent troubleshooting, problem-solving, organisational, and questioning skills.
- Proficiency in Google Suite is preferred.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.
- An inquisitive and solution focused mindset.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Implementation Associate employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your problem-solving skills. Think of examples from your past experiences that highlight your troubleshooting abilities.
✨Tip Number 3
Show off your knowledge about the company and its products during interviews. This will demonstrate your enthusiasm and commitment to becoming part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining us at Simpro.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Associate role. Highlight relevant experience, especially in customer onboarding and data services, to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to showcase your troubleshooting and organisational skills in your application. We love candidates who can demonstrate a solution-focused mindset and a knack for problem-solving.
Be Authentic: Let your personality shine through in your cover letter! We want to get to know the real you, so share why you’re excited about joining our team and how you align with our core values.
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s the easiest way for us to review your application and get back to you quickly.
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know the Product Inside Out
As an Implementation Associate, you'll be working closely with clients on our platform. Make sure you familiarise yourself with the Simpro suite of products and any recent updates. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've successfully solved problems or troubleshooted issues. Highlighting your organisational skills and how you approach challenges will demonstrate that you're a great fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as onboarding a new client or conducting a training session. Think through potential scenarios and how you would guide clients through them, showcasing your customer-centric mindset.
✨Emphasise Team Collaboration
Since this role involves working closely with senior team members and clients, be ready to discuss your experience in collaborative environments. Share examples of how you've worked effectively in teams to achieve common goals, aligning with the company's core value of being 'One Team'.