At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and drive growth.
- Company: Join a progressive tech company with a focus on collaboration and innovation.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed office vibe.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact by shaping account management strategies and fostering customer success.
- Qualifications: Proven leadership in Account Management or Customer Success, ideally in a SaaS environment.
The predicted salary is between 70000 - 90000 € per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long-term partnership success. This role is focused on building a high-performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base.
As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on-site 5-days a week.
What You’ll Do- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.
- Solid experience within Account Management, Customer Success or commercial customer-facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high-growth SaaS environment.
- Proven experience leading, scaling and developing high-performing quota-carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross-sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long-term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high-performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1-1s, transparent communication and a proactive approach to problem-solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long-lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer-centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process-driven, with the ability to use data and insights to inform decision-making and improve team performance.
- Tech-savvy with a genuine passion for software, technology and delivering value through products and solutions.
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclical scheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Director, Account Management employer: The Simpro Group Pty Ltd
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as private health insurance, a robust pension scheme, and opportunities for career progression, employees are empowered to thrive in a supportive environment that values teamwork and customer-centricity. Join us to be part of a dynamic team where your contributions are celebrated and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the best fit.
We think you need these skills to ace Director, Account Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Account Management role. Highlight your leadership experience and any successes in customer retention and growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth and built high-performing teams in the past.
Showcase Your Analytical Skills:Since this role involves analysing data to improve team performance, mention any relevant experience you have with data analysis or using insights to inform decision-making.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Brush up on key metrics related to account growth, upselling, and customer satisfaction. Be ready to discuss specific examples where you've successfully improved these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills. Prepare to share your approach to building high-performing teams. Think about how you’ve coached team members in the past, fostered collaboration, and created a positive team culture. Use real-life examples to illustrate your points.
✨Be Customer-Centric
Since the role is all about enhancing customer experiences, come prepared with stories that highlight your customer-centric mindset. Discuss how you've advocated for customers in previous positions and how you plan to ensure their voices are heard within the company.
✨Data-Driven Decision Making
The job involves analysing data to inform strategies. Be ready to talk about how you've used data in the past to drive decisions and improve team performance. Bring examples of how data analysis has led to successful outcomes in your previous roles.
