At a Glance
- Tasks: Lead and shape Account Management strategy to drive customer success and growth.
- Company: Join a fun, progressive organisation with a focus on teamwork and customer satisfaction.
- Benefits: Generous leave, private health insurance, and opportunities for career progression.
- Other info: Dynamic environment with diverse training and internal networking opportunities.
- Why this job: Make a real impact by empowering teams and enhancing customer experiences.
- Qualifications: Experience in Account Management and strong leadership skills required.
The predicted salary is between 70000 - 90000 € per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long-term partnership success. This role is focused on building a high-performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base.
As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on-site 5-days a week.
What You’ll Do- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.
- Solid experience within Account Management, Customer Success or commercial customer-facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high-growth SaaS environment.
- Proven experience leading, scaling and developing high-performing quota-carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross-sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long-term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high-performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1-1s, transparent communication and a proactive approach to problem-solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long-lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer-centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process-driven, with the ability to use data and insights to inform decision-making and improve team performance.
- Tech-savvy with a genuine passion for software, technology and delivering value through products and solutions.
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycelscheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Director, Account Management employer: The Simpro Group Pty Ltd
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as private health insurance, a robust pension scheme, and opportunities for career progression, employees are empowered to thrive in a supportive environment that values collaboration and customer-centricity. Join us to be part of a dynamic team where your contributions are celebrated and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up not just with your skills, but also with a solid understanding of how you can contribute to their goals. Tailor your responses to reflect their values and needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We believe that being well-prepared can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
We think you need these skills to ace Director, Account Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Account Management role. Highlight your leadership experience and any successes in customer retention and growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth and built high-performing teams in the past.
Showcase Your Analytical Skills:Since this role involves analysing data to improve team performance, mention any relevant experience you have with data analysis or using insights to inform strategies. We love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Be prepared to discuss specific metrics from your previous roles, such as upsell rates or churn reduction percentages. This shows you understand the commercial side of the business.
✨Showcase Leadership Skills
This role requires exceptional leadership abilities. Think of examples where you've successfully built and developed high-performing teams. Be ready to share how you fostered a positive team culture and led by example, as this will resonate well with the interviewers.
✨Customer-Centric Mindset
Emphasise your commitment to customer satisfaction. Prepare anecdotes that illustrate how you've championed customer needs in past roles. Discuss how you’ve used customer feedback to drive improvements and ensure long-term partnerships, aligning with the company's core values.
✨Data-Driven Decision Making
Highlight your analytical skills by discussing how you've used data to inform strategies and improve team performance. Be ready to explain how you monitor key performance indicators and adjust tactics based on insights, which is crucial for this strategic role.
