At a Glance
- Tasks: Provide top-notch customer support via phone and chat, solving queries efficiently.
- Company: Join a fun and progressive tech company with a supportive team culture.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Enjoy a relaxed office vibe and diverse training opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers and internal stakeholders.
What You’ll Do- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non-complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring that they receive the necessary information to address and resolve these issues promptly.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can-do attitude.
- Ability to demonstrate an understanding of supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilize knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud based technologies and systems would be advantageous.
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycelscheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Customer Support Representative employer: The Simpro Group Pty Ltd
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as private health insurance, a robust pension scheme, and ample opportunities for career progression, employees are supported in both their personal and professional lives. The company fosters a collaborative environment where every team member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company inside out! Research Simpro Group, their products, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to troubleshoot and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Simpro Group!
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Representative role. Highlight your communication skills and any experience you have in customer service or technical support. We want to see how you can bring your unique flair to our team!
Show Your Enthusiasm:In your cover letter, let your personality shine through! We love candidates who are eager to learn and have a proactive attitude. Share why you're excited about the role and how you can contribute to our customer-centric approach.
Be Specific About Your Skills:When listing your skills, be specific about your troubleshooting abilities and any experience with cloud-based technologies. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the product suite you'll be supporting. Familiarise yourself with common issues and solutions, as well as how configurations affect results. This will show your eagerness to learn and your ability to troubleshoot effectively.
✨Practice Your Communication Skills
Since excellent communication is key for a Customer Support Representative, practice articulating your thoughts clearly and politely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries.
✨Showcase Your Customer-Centric Attitude
During the interview, highlight your past experiences where you went above and beyond for customers. Share specific examples that demonstrate your empathy and commitment to providing a positive customer experience, as this aligns perfectly with the company's core values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
