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- Tasks: Lead a passionate team to enhance customer satisfaction and retention.
- Company: Join Simpro, a global leader in SaaS field service management solutions.
- Benefits: Enjoy remote work, generous leave, health insurance, and flexible hours.
- Why this job: Shape customer success strategies while fostering a positive team culture.
- Qualifications: Experience in Account Management or Customer Success with strong leadership skills required.
- Other info: Be part of a diverse team that values growth and celebrates success.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Success Team Manager page is loaded
Customer Success Team Manager
Apply locations United Kingdom (Remote) time type Full time posted on Posted 10 Days Ago job requisition id JR101376
First Things First – What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Home Office Allowance
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
The Job
We’re looking for a Customer Success Team Manager to join Simpro in a fully remote role!
Reporting to the Director of Customer Success for EMEA, you’ll play a key part in shaping and executing our customer success strategy – focusing on customer retention, satisfaction, and long-term value. You’ll lead and coach a passionate team, empowering them to build strong relationships and ensure our customers get the most out of Simpro’s products and services.
Location: Remote, UK
What You’ll Do
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Collaborate with the Director of Customer SuccessEMEA in the development and implementation of the Customer Success strategy to drive revenue, improve customer experience and reduce churn and cancellation.
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Determine the Customer Success team’s goals and plan how to improve operations, to ensure Company goals are achieved.
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Develop and execute strategies to maximise the value Simpro’s customers get from the platform.
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Drive revenue growth and retention of customers.
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Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Customer Success strategy.
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Support, grow and develop Customer Success leaders, monitor their success, and provide highly effective line management.
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Recruit, induct and onboard new members of the Customer Success team.
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Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
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Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
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Work with others to define (and continuously refine) Customer Success best practices and process across the global team.
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Lead by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.
What You’ll Bring
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Extensive experience in Account Management or Customer Success as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
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A strategic mindset and ability to build and maintain business insight.
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Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
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Excellent people management skills and experience building highly effective teams.
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The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
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Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
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Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.
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Empathy for customers along with passion for revenue and growth.
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Strong analytical skills and a process-oriented mindset.
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Be tech savvy and have a genuine interest in software and products.
Core values required of all Simpro , AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro , AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you\’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome
Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We\’re growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at simprogroup.com , aroflo.com , bigchange.com and clockshark.com .
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Customer Success Team Manager employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by customer success teams. Understanding the nuances of customer retention and satisfaction in this sector will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Simpro or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built and managed teams in the past. Be ready to share specific examples that demonstrate your ability to foster a positive team culture.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive customer success initiatives. Highlight any tools or methodologies you've employed to measure performance and improve customer experiences.
We think you need these skills to ace Customer Success Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management, especially in a SaaS environment. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your leadership experience aligns with the company's values. Mention specific achievements that showcase your ability to drive customer retention and satisfaction.
Showcase Analytical Skills: Provide examples in your application that demonstrate your analytical skills and process-oriented mindset. Discuss how you've used data to improve customer experiences or team performance in previous roles.
Emphasise Team Culture: Highlight your experience in building positive team cultures and managing teams effectively. Discuss how you conduct regular one-on-ones and team meetings to ensure alignment and resolve issues promptly.
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Understand the Customer Success Strategy
Before your interview, make sure you have a solid grasp of what customer success means for the company. Research their current strategies and think about how you can contribute to improving customer retention and satisfaction.
✨Showcase Your Leadership Skills
As a Customer Success Team Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or driven performance improvements.
✨Prepare for Data-Driven Questions
Expect questions that assess your analytical skills. Be ready to discuss how you've used data to monitor team performance or measure the effectiveness of customer success initiatives in previous roles.
✨Emphasise Your Customer-Centric Approach
Highlight your passion for customer relationships and how you've championed customer needs in your previous positions. Share specific examples of how you've built strong relationships with clients and improved their experience.
