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For Companies At a Glance
- Tasks: Support customers, resolve challenges, and drive satisfaction through regular communication.
- Company: Simpro Software is a progressive company focused on customer success and team collaboration.
- Benefits: Enjoy flexible work options, generous leave, health insurance, and a fun office culture.
- Why this job: Join a supportive team where you can grow your career and make a real impact.
- Qualifications: Fluent in French and English, with experience in customer-facing roles preferred.
- Other info: Hybrid working model with opportunities for personal development and team celebrations.
The predicted salary is between 28800 - 48000 £ per year.
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First Things First – What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Home Office Allowance
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Check out our website for more about working at Simpro Group
The Job
As a Customer Success Manager at BigChange, you’ll be the trusted partner for our customers – proactively supporting them through regular, strategic touchpoints. You’ll work closely with them to resolve challenges, unlock greater value from our solutions, and drive long-term success and satisfaction with BigChange.
We’re specifically looking for a fluent French speaker, as this role will be supporting our customer base in France. Strong communication skills in both English and French are essential to ensure our customers receive a seamless, localised experience.
Location: Leeds, LS15 (hybrid with 1 / 2 day in the office)
What You’ll Do
- Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You’ll Bring
- Experience in customer-facing role – a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
Core values required of all Simpro , AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you\’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Other
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Industries
Software Development
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Customer Success Manager - France employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - France
✨Tip Number 1
Familiarise yourself with the specific challenges faced by customers in the SaaS industry, particularly in France. Understanding local market nuances will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Being able to communicate fluently in both French and English will set you apart and show that you're ready to provide a seamless experience for customers.
✨Tip Number 3
Network with current or former employees of Simpro Software on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Customer Success Manager - France
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in Customer Success Management or Account Management within a SaaS environment. Emphasise your fluency in French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the company's values. Mention specific examples of how you've driven customer satisfaction and resolved challenges in previous roles.
Showcase Your Communication Skills: Since strong communication skills are essential, consider including a brief section in your application that demonstrates your ability to convey complex information simply. This could be through a project summary or a relevant achievement.
Highlight Team Collaboration: Discuss your experience working collaboratively across teams to achieve commercial outcomes. Provide examples of how you’ve built trust and rapport with stakeholders, as this is key to being a successful Customer Success Manager.
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, it's crucial to demonstrate your commitment to customer satisfaction. Prepare examples of how you've successfully resolved customer issues in the past and how you prioritise their needs.
✨Highlight Your Communication Skills
Since this role requires fluency in both French and English, be ready to showcase your language skills. Practice explaining complex concepts simply, as this will be key in ensuring customers understand the solutions provided.
✨Demonstrate Proactivity and Collaboration
Employers value candidates who take initiative. Share instances where you've proactively identified and solved problems for customers, and discuss how you collaborate with teams to achieve great outcomes.
✨Familiarise Yourself with the Company’s Values
Understanding Simpro Software's core values is essential. Be prepared to discuss how your personal values align with theirs, particularly around teamwork, accountability, and celebrating success.
