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For Companies At a Glance
- Tasks: Assist customers with product selection and inquiries while processing sales transactions.
- Company: Join a well-established plumbers merchant known for staff satisfaction and strong customer relationships.
- Benefits: Enjoy a competitive salary, generous bonus scheme, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a fast-paced environment that values your contributions.
- Qualifications: Previous experience in a trade counter is preferred; strong customer service skills are essential.
- Other info: Work full-time, 44 hours per week, with a focus on career progression.
The predicted salary is between 27000 - 30000 £ per year.
Trade Counter Assistant
Location: South Hertfordshire
Salary: From £27,000 – £30,000 (Dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)
Job Overview
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Trade Counter Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
Candidate Requirements:
- Previous experience in a trade counter or plumbers\’ merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional Info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff satisfaction.
- Pension scheme and other benefits.
Simon Acres Group are acting as the employment agency.
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Trade Counter Assistant employer: The Simon Acres Group
Contact Detail:
The Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarize yourself with common plumbing and heating products. This knowledge will not only help you assist customers more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to communicate clearly and confidently will set you apart in a fast-paced environment.
✨Tip Number 3
Research the company and its product offerings thoroughly. Understanding their unique selling points will allow you to promote new products and special offers effectively during your interview.
✨Tip Number 4
Be prepared to discuss your previous experience in similar roles. Highlight specific examples where you provided excellent customer service or handled challenging situations, as this will showcase your suitability for the position.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience in customer service and any previous roles in a trade counter or plumbing environment. Emphasize skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and ability to thrive in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with sales and inventory management software, as well as any knowledge of plumbing and heating products. This will show you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this position.
How to prepare for a job interview at The Simon Acres Group
✨Show Your Customer Service Skills
Since the role focuses on delivering exceptional customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Product Knowledge
While basic knowledge of plumbing and heating products is advantageous, showing a willingness to learn can set you apart. Research common products and trends in the plumbing industry to discuss during the interview.
✨Highlight Your Organizational Skills
The job requires excellent organizational skills and attention to detail. Be ready to discuss how you manage your time and prioritize tasks in a fast-paced environment, perhaps by sharing a relevant experience.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction. Practice how you would assist a customer with product selection or handle a complaint. This will demonstrate your proactive approach and ability to thrive under pressure.
