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For Companies At a Glance
- Tasks: Assist customers, process sales, and support warehouse operations in a busy environment.
- Company: Join a reputable plumbers' merchant known for excellent staff and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous bonuses, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer service and offers professional development.
- Qualifications: Experience in plumbing or builders' merchants preferred; strong communication and organisational skills required.
- Other info: Full-time role with a negotiable salary based on experience.
The predicted salary is between 19200 - 28800 £ per year.
Branch Assistant
Location: Tyne & Wear
Salary: Around £32,000 (Negotiable and dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)
Job Overview
We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers\’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.
Key Responsibilities
- Provide excellent customer service, assisting customers with product selection and inquiries.
- Accurately process sales transactions and manage account-related queries.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote new products, special offers, and seasonal promotions.
- Handle telephone and email inquiries promptly and professionally.
- Assist in the warehouse as required.
- Assist with deliveries as required.
Candidate Requirements:
- Previous experience in a plumbers\’ or builders merchant environment is preferred.
- Strong customer service and communication skills.
- Basic knowledge of plumbing and heating products is advantageous.
- Proficiency in using sales and inventory management software.
- Excellent organisational skills and attention to detail.
- A proactive approach and ability to thrive in a fast-paced setting.
Additional info:
- Competitive Salary: Negotiable based on experience.
- Generous Bonus Scheme: Recognising and rewarding your contribution.
- Opportunities for professional growth and career progression.
- Work in a well-established business with a strong reputation for staff and customer satisfaction.
- Pension scheme and other benefits.
Simon Acres Group are acting as the employment agency.
Branch Sales Assistant employer: The Simon Acres Group
Contact Detail:
The Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant
✨Tip Number 1
Familiarise yourself with plumbing and heating products before your interview. Having a basic understanding of the products will not only boost your confidence but also show your potential employer that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you articulate how you would handle inquiries and build relationships, which is crucial for this position.
✨Tip Number 3
Research Simon Acres Group and their reputation in the industry. Understanding their values and what they stand for will allow you to tailor your conversation during the interview, demonstrating that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview about the company culture and opportunities for professional growth. This shows your enthusiasm for the role and your desire to contribute positively to the team.
We think you need these skills to ace Branch Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a plumbers' or builders merchant environment. Emphasise skills that align with the job description, such as communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to building strong customer relationships.
Highlight Relevant Skills: In your application, clearly outline your proficiency with sales and inventory management software. If you have basic knowledge of plumbing and heating products, make sure to mention this as it is advantageous for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Branch Sales Assistant position.
How to prepare for a job interview at The Simon Acres Group
✨Know Your Products
Familiarise yourself with plumbing and heating products before the interview. Being able to discuss these items confidently will show your enthusiasm and knowledge, making you a more attractive candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on customer interaction.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Provide examples of how you've handled multiple responsibilities in a fast-paced environment, as this is crucial for the Branch Sales Assistant role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for professional growth.
