Customer Executive in Peterborough

As brand leader, the Silver Spoon Company is the first choice for everyone’s baking and sweetening needs with an extensive range of baking brands, sugars, sweeteners and treats. Part of Associated British Foods, a diversified international food, ingredients and retail group, Silver Spoon is a name you can trust and we are as passionate about our people as we are about our products.

Here at The Silver Spoon Company, we are more than just sugar. We have an exciting portfolio of brands that support the Home Baking and Sweetening Treats categories and a vision to become the true home of home baking in the eyes of our customers and consumers. This role will be key in supporting our Commercial team in meeting this vision.

As an inclusive employer, we strive to create an environment where everyone can bring their best self to work and be supported to deliver so that we can all celebrate a successful growing business together.

This is an exciting role in managing our day-to-day Booker & FSWS business and being part of the Food Service Wholesale team, focusing on business development and expanding our customer base. With lots of opportunity across all our home baking and desserts & shakes brands, the right candidate will have the opportunity to grow and embed new customer relationships. It requires an engaged team member, who is motivated to work alongside a great team to deliver the business plans and to excite and delight our customers.

The ideal candidate will have a desire to deliver great results, be a skilled communicator and be comfortable working in a multifaceted environment. If you are a motivated person who is hungry for growth, we would love to meet you. Training, coaching, a positive working environment and access to a team that has people at the centre of its thinking is what we offer.

The primary objective of the Customer Executive role is to support the Customer Controller & Customer Manager in the effective management & business development of FSWS (Food Service Wholesale) customers. The emphasis will be to support the achievement of the key strategies and objectives, through delivery of plans, building strong relationships with internal/external stakeholders and supporting the development of new business opportunities.

• Support the development of the in-year plan with customers, focusing on growing volume, profitability, and mix, in line with business and sales strategy.
• Support the delivery of target volume, contribution and non-financial KPIs for the customer.
• Build and develop relationships to deliver internal and external KPIs.
• Support the budgeting, pricing, forecasting and promotional activities for the customer in line with S&OP process. Monitor performance variance to plan.
• Communicate & manage customer risks and drive delivery of all opportunities.
• Deliver an appropriate promotional plan for the FSWS customers, manage the process internally.
• Work closely with the Category, Marketing and Project Teams to deliver growth opportunities for Silver Spoon through maximising range, seasonal activity and innovation specific to the channel.
• Embrace the company values, behaviours, competencies, and personal development.

Educated to degree level or can demonstrate this standard through work-related experience.

Retail landscape, Food Service.

• Skilled communicator, excellent administrator with the ability to influence and manage change.
• Willingness to adapt the role and learn new skills.
• Self-motivated to achieve objectives and proactively keep key stakeholders in the business informed.
• Ability to work to deadlines.
• High level of verbal and numerical ability.
• Further development potential and ambition.
• Full UK driving license and PC literate.

• Up to 10% matched pension.
• Hybrid working.
• Employee Bonus.
• 26 days holiday (plus bank holidays).
• Buy holiday scheme.
• Development and growth opportunities.
• Employee Discount and Benefits scheme.