Compliance & Business Systems Manager in Nottingham

Company: The Silver Birches Label Co. Ltd.

Location: Birch House, Nottingham Road, Attenborough, Nottingham, NG9 6DP

Salary: £37,000–£42,000 per annum, dependent on experience

Employment: Full-time, permanent

Reporting to: General Manager

About the Company

The Silver Birches Label Co. Ltd. is an established, family-owned manufacturer and international supplier of garment labels, tags, packaging and associated branding products.

Operating from our Nottingham headquarters and with an international presence in Hong Kong, we supply customers across the fashion, textile and retail sectors.

As the business continues to expand, we are seeking a proactive and highly organised Compliance & Business Systems Manager to take responsibility for our management systems, regulatory compliance and associated business administration.

Role Overview

This is a varied, hands-on position combining quality and environmental management systems, health and safety coordination, regulatory compliance and general business administration.

The successful candidate will take ownership of maintaining and improving the company's compliance processes, ensuring documentation is accurate, statutory obligations are tracked, audits are successfully coordinated, and senior management receives clear reporting on outstanding actions and risks.

We are looking for someone who can work independently, identify improvements and manage multiple responsibilities in a growing SME environment.

Key Responsibilities1. ISO Management Systems

• Manage and maintain the company's integrated Business Management System, covering ISO 9001 and ISO 14001.
• Coordinate the transition to the 2026 editions of both standards.
• Maintain management-system manuals, policies, procedures and controlled documents.
• Develop and manage the internal audit schedule, conducting or coordinating audits as appropriate.
• Prepare for external certification and surveillance audits.
• Maintain corrective-action registers and monitor nonconformities through to closure.
• Coordinate management reviews, quality objectives, environmental objectives and performance reporting.
• Assist departmental managers in developing and documenting processes.

2. Health & Safety Compliance

• Coordinate the company's workplace health and safety management arrangements.
• Maintain risk assessments, including COSHH, manual handling, machinery-related and workplace assessments.
• Organise and document fire safety checks, fire drills, fire risk assessments and emergency procedures.
• Maintain accident, incident and near-miss reporting records.
• Coordinate RIDDOR reporting where applicable, with appropriate management oversight.
• Organise statutory inspections, equipment testing and required safety training.
• Maintain PPE, training and safety inspection records.
• Liaise with external competent health and safety advisers where specialist expertise is required.
• Work alongside the Factory & Warehouse Manager to promote safe working practices.

3. Environmental and Regulatory Compliance

• Maintain a register of applicable regulatory and environmental obligations.
• Assess and coordinate Plastic Packaging Tax and packaging Extended Producer Responsibility compliance.
• Collect and maintain packaging weight, material, recycling and supplier evidence where relevant.
• Coordinate required environmental and regulatory submissions with management, accountants and specialist advisers.
• Maintain waste management and environmental documentation.
• Monitor relevant regulatory changes affecting UK operations and international supply chains.
• Support sustainability reporting and customer environmental enquiries.

4. GDPR and Data Protection

• Coordinate the company's UK GDPR and data protection compliance arrangements.
• Maintain privacy policies, data retention schedules and relevant processing records.
• Coordinate data protection training and internal awareness.
• Maintain appropriate data handling and security procedures.
• Coordinate responses to information requests, incidents and data protection queries.
• Liaise with external professional advisers where specialist advice is required.

5. General Business Administration

• Maintain a central register of company insurance policies, certifications, renewals and recurring compliance obligations.
• Coordinate insurance documentation, policy renewals and related correspondence.
• Maintain employee training records, competency matrices and induction documentation.
• Support employee onboarding and HR recordkeeping alongside the Office Manager.
• Organise staff training, refresher courses and required qualifications.
• Maintain relevant contractor and supplier compliance records.
• Support the administration of company policies, procedures and official documentation.
• Assist with other structured administrative projects assigned by senior management.

6. Customer and Supplier Compliance

• Complete or coordinate customer compliance questionnaires and supplier approval documentation.
• Maintain up-to-date certification information for customers.
• Coordinate ethical sourcing, environmental and social responsibility documentation.
• Support customer audits and supplier assessments.
• Liaise with UK and Hong Kong colleagues to obtain appropriate product and supplier compliance information.
• Support tender compliance documentation and qualification requirements.

Candidate Requirements

• At least 3–5 years' relevant experience in compliance, quality management, business systems or a comparable role.
• Practical knowledge of ISO 9001 and experience maintaining management-system documentation.
• Experience of conducting or coordinating internal audits.
• Good understanding of workplace health and safety administration.
• Excellent organisational skills and attention to detail.
• Strong written communication and document management skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Confidence working independently and following matters through to completion.
• Ability to coordinate multiple deadlines without close supervision.
• Experience working across different departments in a small or medium-sized organisation.
• Experience with ISO 14001 or integrated management systems.
• ISO 9001 Internal Auditor or Lead Auditor training.
• IOSH Managing Safely or NEBOSH General Certificate.
• Experience in manufacturing, textiles, printing, packaging or international supply chains.
• Familiarity with UK GDPR, Plastic Packaging Tax or packaging EPR requirements.
• Experience coordinating external regulatory, certification or health and safety advisers.
• Experience in the paper packaging, labelling or printing industries

Personal Attributes

We are particularly interested in candidates who are meticulous, resourceful, dependable and comfortable taking ownership.

The ideal candidate will be someone who enjoys developing practical systems, improving processes and ensuring that important tasks are completed correctly and on time.

We value commercial awareness, good judgement, strong communication and a willingness to get involved in the varied requirements of a growing family business.

What We Offer

• Competitive salary based on experience.
• Permanent, full-time position based at our Nottingham office.
• Direct involvement with senior management.
• A varied role with genuine responsibility and autonomy.
• Opportunities for professional training and development.
• The chance to help shape the company's management systems as it continues to grow internationally.

The primary objective of this position is to create a well-organised, proactive and reliable compliance function that supports the smooth operation and continued growth of Silver Birches.

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