At a Glance
- Tasks: Welcome guests and create unforgettable experiences at our beautiful hotel.
- Company: Join The Barnsdale, a stunning hotel with a vibrant team atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and amazing perks like discounted stays and meals.
- Other info: Access to training, career growth, and fun team events await you!
- Why this job: Be the first and last smile our guests see, making their stay memorable.
- Qualifications: 1 year of experience in hospitality and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a bubbly and energetic Receptionist to join our Front Office team at The Barnsdale, Rutland. Our 46-bedroom hotel overlooks the beautiful Rutland landscape with a picturesque courtyard, with a kitchen brigade providing fine dining using many ingredients sourced from the wealth of fine produce found in the locality. Encircled by idyllic surroundings on the north shore of Rutland Water, the hotel is a tranquil rural haven, close to the charming market towns of Oakham and Uppingham.
As part of the reception team, you will be one of the first people to welcome our guests into our beautiful Hotel. You will help to create those enchanting moments which sets the tone for our guests’ visit, whether they have come for a dining experience or an overnight stay. Likewise, you will also be the final person our guests see, and your aim will be to give them a wonderful lasting impression that they will never forget.
Benefits
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £300.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
Responsibilities
- Support the Reception Manager or Supervisor in the overall running of the Front Desk.
- Be comfortable working with various systems and technology, and take reservations on an ad-hoc basis via the phone.
- Have an eye for detail and be able to naturally build a relationship with guests which come through our hotel doors each day.
- Have an understanding of service recovery techniques, and be comfortable in handling guest complaints when they arise.
- Be a friendly people person and possess excellent communication skills.
- Be comfortable working independently, but equally as part of a bigger team.
- Undertake relevant training and development and keen to progress your career through our support.
- Have at least 1 years' experience in a busy, fast-paced hospitality environment.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Receptionist employer: The Signet Group
At The Barnsdale, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With personalised training programmes, flexible scheduling, and generous benefits including discounted stays and access to industry masterclasses, we ensure our staff thrive in a supportive environment while creating unforgettable experiences for our guests amidst the stunning Rutland landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Signet Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Signet Group
Don't be shy about reaching out to The Signet Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Signet Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Signet Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
