At a Glance
- Tasks: Provide excellent late-night service and ensure guest safety at our stunning hotel.
- Company: Join The Mitre, a glamorous riverside hotel near Hampton Court Palace.
- Benefits: Competitive pay, flexible hours, and amazing perks like discounted stays and meals.
- Other info: Enjoy team recognition, training programmes, and fun industry trips.
- Why this job: Be part of an exciting adventure in hospitality with real opportunities for growth.
- Qualifications: A passion for customer service and a proactive attitude.
The predicted salary is between 25000 - 28400 £ per year.
We are looking for a fabulous Night Porter / Late Receptionist to join our Front Desk team at The Mitre, Hampton Court. Our 40‑bedroom hotel has been transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, an all‑day café, and even a quirky library for the most curious. Nestled on the banks of the Thames beside Hampton Court Palace, The Mitre offers riverside elegance just 40 minutes from Central London.
Benefits:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream – access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent – earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards – lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
Responsibilities:
- Provide limited food and drinks service to resident guests after hours.
- Check in any late arrivals and keep all Front of House areas clean and tidy.
- Ensure the hotel is locked up and all is safe and secure.
- Some minor admin/clerical duties including evening report daily.
- Be the responsible Person and enforce fire safety procedures.
- Liaise with emergency services where necessary.
- Set up breakfast for the hotel guests.
- Maintain a professional and high‑quality service environment at all times.
- Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
- Show initiative and problem‑solving capabilities.
- Assist the day teams with preparation required for a successful operation.
- Monitoring and maintaining safety compliance standards to adhere to current legislation.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality – warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Night Porter employer: The Signet Group
At The Mitre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. With competitive salaries, generous benefits, and a commitment to employee development through personalised training and clear career paths, we ensure our Night Porters thrive in a supportive environment. Located by the picturesque Thames and just 40 minutes from Central London, our hotel provides unique opportunities for growth, recognition, and memorable experiences, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Signet Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Signet Group
Don't be shy about reaching out to The Signet Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Signet Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Signet Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
