At a Glance
- Tasks: Welcome guests and ensure they have a fantastic spa experience.
- Company: Join The Retreat, Elcot Park, a luxurious spa hotel in West Berkshire.
- Benefits: Competitive pay, flexible hours, discounts, and access to training and development.
- Other info: Opportunities for career growth and fun team events.
- Why this job: Be part of an exciting adventure in a stunning spa environment.
- Qualifications: Enthusiasm for hospitality and excellent communication skills.
The predicted salary is between 20000 - 28000 £ per year.
We are looking for a highly motivated professional Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire.
After extensive refurbishment the hotel has been transformed to offer individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream – access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent – earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards – dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
You will:
- Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
- Manage bookings and daily operations, including scheduling treatments, classes, tennis, and handling billing and payments through PremierCore.
- Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
- Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
- Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
- Any other duties as assigned.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Compensation: Competitive salary
Spa Receptionist in Newbury employer: The Signet Group
The Signet Group is an excellent employer, offering a supportive work culture that values flexibility and employee growth. With competitive compensation and opportunities for training and career development, our Housekeepers play a vital role in delivering exceptional guest experiences in the stunning surroundings of Rutland Water.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Newbury
✨Tip Number 1
First things first, make sure you know the ins and outs of The Retreat. Familiarise yourself with their spa services, restaurant offerings, and any unique features. This way, when you chat with them, you can show off your knowledge and enthusiasm!
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones to ask about the team culture or training opportunities. It shows you’re genuinely interested in being part of their exciting adventure!
✨Tip Number 3
Dress to impress! Remember, you’re applying for a role that reflects luxury and elegance. So, put on your best polished look to match the vibe of the spa. First impressions matter, and we want you to shine!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm right from the start. Let’s get you that Spa Receptionist role!
We think you need these skills to ace Spa Receptionist in Newbury
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're genuinely excited about the Spa Receptionist role and how you can contribute to our team at The Retreat.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Polished and Professional:Remember, first impressions count! Ensure your application is well-formatted, free of typos, and reflects the polished style we uphold at The Retreat. This is your chance to show us your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this adventure together!
How to prepare for a job interview at The Signet Group
✨Know the Spa Inside Out
Before your interview, make sure you research The Retreat and its spa facilities thoroughly. Familiarise yourself with the services offered, the types of memberships available, and any unique features that set it apart. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice how you would greet guests warmly and handle inquiries. Think about examples from your past experiences where you've provided excellent customer service, as these will be great to share during the interview.
✨Dress to Impress
Since the role requires a polished appearance, choose an outfit that reflects the luxury and elegance of The Retreat. Aim for smart-casual attire that is both professional and comfortable. Remember, first impressions count, so make sure you look the part!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, training opportunities, and the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you. Plus, it demonstrates your proactive approach!
