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- Tasks: Join our team to welcome patients and manage records in the Elective Hub.
- Company: Be part of The Princess Royal Hospital, a new facility dedicated to patient care.
- Benefits: Full training provided, flexible hours, and a supportive team environment.
- Why this job: Make a real impact on patient journeys while developing your skills in a dynamic setting.
- Qualifications: Experience with the public, good IT skills, and ability to stay calm under pressure.
- Other info: Cover for annual leave and sickness is required; great opportunity for growth!
The predicted salary is between 24000 - 36000 £ per year.
An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose built Elective Hub opened on the 10th June this year and we are looking to expand our team to help this new area. You will be part of a small team of ward clerk and reception staff working to help with the patient journey through the Elective Hub., The successful applicant will need to have experience in dealing with the general public, they will have good IT skills and remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours. You will also provide cover for annual leave and sickness. Full training will be provided for all candidates.
Duties will include;
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Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for elective patients.
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Answer the telephone, responding to questions or requests as appropriate.
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Request and collect (or deliver when requested) notes from various departments.
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Order transport for patients as requested by nursing staff, competing appropriate paperwork.
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Ensure records are sent from the unit correctly compiled and completed following patient discharge.
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Ensure demographics of admitted, transferred and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the units bed state.
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Working with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to high standard.
The Princess Royal Hospital
Apley Castle
Telford
TF1 6TF, http://www.sath.nhs.uk/ (Opens in a new tab), manjinder.kaur2@nhs.net
01952641222
Ward Clerk/Receptionist Elective Hub employer: The Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
The Shrewsbury and Telford Hospital NHS Trust Recruiting Team
+441952641222
manjinder.kaur2@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk/Receptionist Elective Hub
✨Tip Number 1
Familiarize yourself with the specific duties of a Ward Clerk/Receptionist in an Elective Hub. Understanding the patient journey and the importance of accurate record-keeping will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in dealing with the general public. Share specific examples of how you've maintained professionalism and calmness under pressure, as these qualities are crucial for this role.
✨Tip Number 3
Demonstrate your IT skills by being prepared to discuss any relevant software or systems you've used in previous roles. Mentioning familiarity with electronic health records can be a big plus.
✨Tip Number 4
Show your flexibility and willingness to cover for colleagues. Being adaptable is key in a healthcare setting, so be ready to discuss how you've successfully managed changing schedules in the past.
We think you need these skills to ace Ward Clerk/Receptionist Elective Hub
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Ward Clerk/Receptionist position. Highlight your relevant experience in dealing with the public and any IT skills you possess.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job. Emphasize your ability to remain calm under pressure and your flexibility in working hours, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Elective Hub. Mention specific examples from your past experiences that demonstrate your ability to handle the duties listed in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Shrewsbury and Telford Hospital NHS Trust
✨Show Your People Skills
Since the role involves dealing with the general public, it's crucial to demonstrate your ability to communicate effectively and empathetically. Share examples from your past experiences where you successfully handled challenging situations with patients or customers.
✨Highlight Your IT Proficiency
Good IT skills are essential for this position. Be prepared to discuss your experience with relevant software and systems. If you have specific examples of how you've used technology to improve processes or enhance patient care, make sure to mention them.
✨Stay Calm Under Pressure
This role can be challenging, so it's important to convey your ability to remain calm and composed in stressful situations. Prepare a few anecdotes that illustrate how you've managed pressure in previous roles, especially in healthcare or customer service settings.
✨Demonstrate Flexibility
Flexibility is key in this role, especially when covering for colleagues. Be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you had to be flexible in your work commitments.
