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- Tasks: Support the Emergency Department with clerical and administrative tasks like booking patients and managing information.
- Company: Join a dedicated team in a fast-paced NHS environment focused on patient care.
- Benefits: Gain valuable experience, flexible shifts, and the chance to make a real impact in healthcare.
- Why this job: Perfect for those who thrive in dynamic settings and want to help others while building skills.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn!
- Other info: Work in a 24/7 environment, covering various roles as needed.
The predicted salary is between 28800 - 43200 £ per year.
The post holder will provide clerical, administrative and information technology support to the Emergency Department. Main duties include booking in patients, and providing information for patients being treated and cared for within the department. The post holder will provide information for patients, relatives, internal and external agencies, and on A&E status., * Booking Patients on to the electonic system,
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Booking appointments
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Sending discharge letters to GP’s.
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General reception and office duties. using printers and photocopiers.
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The post will cover the two main areas within the Emergency Department where administrative support is required:
Reception, Ward Clerking Ambulance booking desk
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The Emergency Department Reception is staffed 24 hours per day, 365 days per year.
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The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for
within the department, and to provide information for patients, relatives and internal and external agencies on A&E status.
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The post holder may be required to work anywhere in the department to cover short term absence or annual leave.
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Contact Kathy Gough
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Email Kathy.gough3@nhs.net
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Telephone Ext 4225/3545
Non Clinical - Clerical Officer employer: The Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
The Shrewsbury and Telford Hospital NHS Trust Recruiting Team
Kathy.gough3@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Non Clinical - Clerical Officer
✨Tip Number 1
Familiarize yourself with the electronic booking systems commonly used in emergency departments. Understanding how to navigate these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience in a clerical or administrative role, especially in a healthcare setting. Be ready to discuss specific examples of how you've managed patient information or supported a busy reception area.
✨Tip Number 3
Demonstrate your ability to work under pressure and handle multiple tasks simultaneously. Prepare to share instances where you've successfully managed a high volume of work while maintaining accuracy and attention to detail.
✨Tip Number 4
Show your understanding of the importance of patient confidentiality and data protection in a healthcare environment. Be prepared to discuss how you would ensure compliance with these regulations in your role.
We think you need these skills to ace Non Clinical - Clerical Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Clerical Officer position. Understand the key responsibilities, such as booking patients and providing information, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous clerical or administrative experience you have, especially in a healthcare setting. Mention specific tasks you've performed that align with the duties listed in the job description.
Showcase IT Skills: Since the role involves using electronic systems for booking patients and managing information, be sure to highlight your proficiency with relevant software and technology in your application.
Personalize Your Application: Address your application to Kathy Gough and mention your enthusiasm for supporting the Emergency Department. A personalized touch can make your application stand out.
How to prepare for a job interview at The Shrewsbury and Telford Hospital NHS Trust
✨Understand the Role
Make sure you have a clear understanding of the clerical officer role in the Emergency Department. Familiarize yourself with the main duties such as booking patients, providing information, and handling administrative tasks. This will help you answer questions confidently.
✨Show Your Communication Skills
Since the role involves interacting with patients, relatives, and various agencies, demonstrate your communication skills during the interview. Be prepared to discuss how you would handle difficult situations or provide clear information to those in need.
✨Highlight IT Proficiency
The job requires using electronic systems for booking patients and managing appointments. Be ready to talk about your experience with similar systems or software, and express your willingness to learn new technologies if needed.
✨Flexibility is Key
The position may require you to work in different areas of the department. Emphasize your flexibility and adaptability during the interview, and provide examples of how you've successfully managed changing responsibilities in previous roles.
