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- Tasks: Provide high-level secretarial support in a fast-paced healthcare environment.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: 4 GCSEs, RSA Stage 3 typing, and proficiency in Microsoft Office required.
- Other info: Exciting opportunity to grow within a dynamic healthcare setting.
The predicted salary is between 23400 - 25200 £ per year.
Overview
Go back The Shrewsbury and Telford Hospital NHS Trust
Higher Level Medical Secretary Band 4
The closing date is 11 November 2025
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
An exciting opportunity has arisen for a proactive and highly skilled Higher Level Medical Secretary to join our dedicated Head & Neck Secretariat team at Princess Royal Hospital. This is a pivotal role within a small, supportive team of Medical Secretaries. Providing high-level secretarial support to Consultants within the Head & Neck Cancer department, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.
You should already possess: 4 GCSEs (grades 9-4 or C-A) or equivalent, RSA Stage 3 typing and word processing skills (or equivalent experience), proficiency in Microsoft Office applications, a qualification or active progress toward NVQ Level 3 in Business/Medical Administration or AMSPAR.
Main duties of the job
The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion. This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment.
Manage multiple tasks, a significant and substantial number of which are non-routine ensuring that deadlines are met.
Transcribing complex and sensitive medical terminology from audio dictation.
Prioritise and organise own workload, making decisions and initiating action where necessary, ensuring the smooth running of the office team through shared knowledge and cover.
Ensure that the results of tests and investigation reports for patients are received; shown to medical staff and all relevant ongoing arrangements are carried out. Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team / MDT in a timely manner and clinical responses are completed.
About us
Our vision, \’To provide excellent care for the communities we serve,\’ is not just a statement; it\’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we\’re determined to make a real difference in the lives of those who matter most: our patients and their families.
If you\’re ready to be part of a team that\’s dedicated to continuous improvement, come join us and let\’s make a difference together!
As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.
We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.
Full details of HTP can be viewed on the Hospital Transformation Programme Webpage.
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Experience and knowledge
- Experience in audio typing
- Secretarial procedures
- Medical Terminology (with the ability to reach the required standard in medical terminology by the end of a 12-month period)
- Knowledge of good practice and system of work within secretarial/PA field. Knowledge of Health and Safety in the workplace
- Knowledge of PAS systems
- Knowledge of NHS policies
Qualifications
- 4 GCSE (C and above) or equivalent
- RSA Stage 3 typewriting, word processing (or equivalent)
- Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
- AMSPAR
- NVQ 3 Business admin
Skills
- High standard of grammar and spelling
- Minute taking
- Excellent command of English
- Touch typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure andBarring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
£27,485 to £30,162 a year per annum/ pro rata
#J-18808-Ljbffr
Higher Level Medical Secretary Band 4 employer: The Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
The Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Higher Level Medical Secretary Band 4
✨Tip Number 1
Network like a pro! Reach out to current employees at The Shrewsbury and Telford Hospital NHS Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your work, like transcriptions or correspondence you've handled, to demonstrate your proficiency in medical terminology and audio typing during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Higher Level Medical Secretary Band 4
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Higher Level Medical Secretary. Use keywords from the job description to show that you understand what they’re looking for.
Showcase Your Skills: Don’t forget to emphasise your proficiency in audio typing and medical terminology. Mention any relevant qualifications or experiences that demonstrate your ability to handle complex clinical correspondence effectively.
Be Professional and Personable: Since you'll be dealing with patients and multidisciplinary teams, it’s important to convey your professionalism and empathy in your application. Share examples of how you've managed sensitive situations in the past.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at The Shrewsbury and Telford Hospital NHS Trust
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Since this role involves transcribing complex medical terms, being familiar with the language will not only impress the interviewers but also show that you're serious about the position.
✨Demonstrate Your Typing Skills
Be prepared to showcase your typing skills during the interview. You might be asked to complete a short typing test or demonstrate your proficiency in audio transcription. Practising beforehand can help you feel more confident and ready.
✨Showcase Your Organisational Skills
Think of examples from your past experiences where you successfully managed multiple tasks or prioritised workloads. The interviewers will want to see how you handle a fast-paced environment, so come armed with specific stories that highlight your organisational prowess.
✨Practice Empathy in Communication
Since you'll be dealing with patients who may be anxious or distressed, it's crucial to convey empathy during the interview. Prepare to discuss how you've handled sensitive situations in the past, demonstrating your ability to communicate effectively and compassionately.
