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- Tasks: Support the Emergency Department with clerical and administrative tasks, ensuring smooth patient processing.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, dedicated to high-quality patient care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real difference in patients' lives every day.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: Flexible working across the department to cover absences and enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Emergency Department Clerical Officer role at The Shrewsbury and Telford Hospital NHS Trust.
The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.
Overview
The post holder may be required to work anywhere in the department to cover short term absence or annual leave.
Main duties
- Be responsible for the reception of A & E patients on the computerised recording system.
- Be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.
- Photocopy notes ready for patient to go to a ward.
- Be responsible for the accurate scanning of A & E notes and results if necessary.
- Be responsible for the speedy retrieval of old A & E cards as necessary.
- Be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
- Be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
- Be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
- To be able to use Tel tracking when Flow Co is not available.
- Be responsible for maintaining confidentiality of patient information.
- Be responsible for placing patients onto the EMIS system for UTC appointments and 111 appointments, then also to Arrive patients on Adastra for 111 appointments.
- Be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.
Working for your organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, \”To provide excellent care for the communities we serve,\” is not just a statement; it’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we’re determined to make a real difference in the lives of those who matter most: our patients and their families. If you’re ready to be part of a team that’s dedicated to continuous improvement, come join us and let’s make a difference together!
Note: This description retains core responsibilities and organization context; other job postings and non-essential boilerplate have been removed to improve clarity and relevance.
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Emergency Department Clerical Officer employer: The Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
The Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Clerical Officer
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as EMIS and Adastra. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the Shrewsbury and Telford Hospital NHS Trust's values and mission. Tailoring your approach to align with their core values of Partnering, Ambitious, Caring, and Trusted can help you stand out as a candidate who truly fits their culture.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle various situations in the Emergency Department, such as managing patient information or dealing with high-pressure environments, to showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees of the hospital if possible. They can provide valuable insights into the work environment and expectations, which can help you tailor your responses and show that you’re genuinely interested in the role.
We think you need these skills to ace Emergency Department Clerical Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Emergency Department Clerical Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative roles, especially in healthcare settings. Mention specific tasks that relate to patient management, data entry, and communication skills.
Showcase IT Proficiency: Since the role involves using various computerised systems, make sure to mention your proficiency with relevant software and systems. If you have experience with EMIS or similar systems, be sure to include that.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for providing excellent patient care. Use this opportunity to demonstrate your understanding of the NHS values and how you embody them.
How to prepare for a job interview at The Shrewsbury and Telford Hospital NHS Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Emergency Department Clerical Officer. Be prepared to discuss how your skills and experiences align with these duties, especially in areas like patient reception and data management.
✨Showcase Your IT Skills
Since the role involves using various computerised systems, be ready to talk about your proficiency with technology. Highlight any experience you have with similar systems or software, and be prepared to demonstrate your ability to learn new tools quickly.
✨Emphasise Communication Skills
As you'll be dealing with patients, relatives, and other healthcare professionals, strong communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, particularly in high-pressure situations.
✨Demonstrate Confidentiality Awareness
Given the importance of maintaining patient confidentiality, be ready to discuss your understanding of data protection laws and how you ensure confidentiality in your work. This will show that you take this responsibility seriously and are aware of its significance in a healthcare setting.
