Customer Service Advisor

We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team. Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role’s requirements. You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.

Role Overview:

As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.

Key Duties and Responsibilities:

• Ensure all meter technicians sign on at the start of their allocated shifts. Contact

technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.

• Build and maintain strong relationships with metering technicians and team members.

• Verify that all appointments have been logged daily from the technicians’ Hand-Held Units

(HHUs).

• Prioritize and manage same-day appointments.

• Capture and update scheduling information in case of HHU failures.

• Redistribute appointments in case of unplanned technician absences, escalating to the

Jeopardy Team Leader if necessary.

• Excellent communication skills and a professional telephone manner.

• Ability to quickly and effectively learn new systems.

• Strong task prioritization skills and adaptability to unexpected situations.

• Logical thinking and the ability to work under pressure.

• Department operates Monday to Friday, 7:30 AM – 8:00 PM, and Saturday, 8:00 AM – 5:00 PM.

• You will work an 8-hour shift on a weekly rotational basis, with your schedule provided a

month in advance.

• Opportunity to work from home one day a week, as well as on late shifts or Saturdays.