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- Tasks: Coordinate and schedule HVAC engineers for maintenance and urgent callouts.
- Company: Join a family-run HVAC contractor with over 40 years of experience in facilities maintenance.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and opportunities for personal growth.
- Why this job: Be part of a collaborative team where your efforts enhance customer satisfaction and operational success.
- Qualifications: Experience in scheduling or managing teams is preferred; strong communication and IT skills are essential.
- Other info: Formal performance reviews every six months to support your career development.
The predicted salary is between 30000 - 35000 £ per year.
Service Co-Ordinator (Scheduler) in Luton – Office Based, Monday to Friday, 8:30 AM – 5:00 PM, £30,000 – £35,000 + Quarterly Bonus.
IMMEDIATE REQUIREMENT. Industry: HVAC / Facilities Maintenance.
The Shore Group is proud to be partnering with a long-established, family-run HVAC contractor in their urgent search for a Service Co-Ordinator (Scheduler) to join their growing operations team based in Hitchin. With a heritage dating back to 1982, this business has evolved from heating-focused contracting into a full-service provider across HVAC – covering air conditioning, ventilation and refrigeration maintenance – primarily servicing commercial clients in and around Greater London.
This role plays a pivotal part in ensuring the smooth and efficient delivery of both planned preventative maintenance (PPM) and reactive service works, coordinating a team of directly employed engineers and trusted subcontractors.
Role Overview
As a Service Co-Ordinator, you’ll take charge of the daily and weekly scheduling of HVAC engineers, balancing proactive PPM works with reactive callouts. You’ll be the central hub between clients, engineers, and internal teams – ensuring clear communication, timely service delivery, and a consistently high standard of customer experience. This is a fast-paced role that requires strong planning, an eye for detail, and the ability to adapt quickly to changing priorities.
Key Responsibilities
- Schedule and coordinate both proactive and reactive maintenance jobs.
- Manage and book urgent callouts.
- Order and track parts/equipment to site.
- Liaise with clients, engineers, and internal admin teams to ensure service delivery.
- Maintain job records, track outstanding work, and report to line manager weekly.
What We’re Looking For
- Ideally, you’ll have prior experience scheduling or managing a team of 15+ field-based engineers or similarly skilled mobile operatives (e.g. electricians, plumbers, maintenance technicians).
- Highly organised with the ability to work under pressure.
- Process-driven and systems-focused mindset.
- Confident communicator – able to uphold service commitments with clients.
- Strong IT skills; familiar with job management systems/software.
- Willingness to learn the technical side of HVAC through on-the-job exposure and online resources.
Preferable Experience: (Not Necessarily Essential)
- Previous experience in FM, HVAC, or engineering services.
- Understanding of PPM and reactive maintenance workflows.
Performance & Development
You’ll be supported with clear KPIs once established in the role – covering service delivery performance, engineer productivity, and client satisfaction. Formal performance reviews are held every 6 months with a focus on your personal and professional growth within the business.
Why Join?
This is a fantastic opportunity to become part of a tight-knit, collaborative team where your work directly impacts both customer satisfaction and operational success. The culture is built on trust, accountability and teamwork, offering a rewarding environment with room to grow.
Service Coordinator employer: The Shore Group
Contact Detail:
The Shore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the HVAC industry and its terminology. Understanding key concepts like PPM and reactive maintenance will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the HVAC and facilities maintenance sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in previous roles. Be ready to discuss these experiences during your interview.
✨Tip Number 4
Research the company’s values and culture. Tailor your conversation to reflect how your personal work ethic aligns with their focus on teamwork, accountability, and customer satisfaction.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or managing teams, particularly in the HVAC or facilities maintenance sectors. Use specific examples to demonstrate your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with job management systems and your communication skills, as these are crucial for the Service Coordinator position.
Highlight Relevant Skills: In your application, emphasise your strong IT skills and any familiarity with PPM and reactive maintenance workflows. This will show that you have the necessary knowledge to excel in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Coordinator.
How to prepare for a job interview at The Shore Group
✨Showcase Your Organisational Skills
As a Service Co-Ordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully scheduled and coordinated projects or teams, highlighting your organisational prowess.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've maintained clear communication with clients and team members in previous roles.
✨Familiarise Yourself with HVAC Basics
While technical knowledge isn't mandatory, having a basic understanding of HVAC systems can set you apart. Research common terms and processes related to HVAC maintenance, as this will show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential challenges you might face as a Service Co-Ordinator and prepare responses that showcase your critical thinking and adaptability under pressure.
