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- Tasks: Coordinate and schedule HVAC engineers for maintenance and urgent callouts.
- Company: Join a family-run HVAC contractor with over 40 years of experience in facilities maintenance.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and opportunities for personal growth.
- Why this job: Be part of a collaborative team where your work directly impacts customer satisfaction and operational success.
- Qualifications: Experience in scheduling or managing teams is preferred; strong communication and IT skills are essential.
- Other info: Formal performance reviews every six months to support your professional development.
The predicted salary is between 30000 - 35000 £ per year.
Service Co-Ordinator (Scheduler) in Luton – Office Based
Monday to Friday, 8:30 AM – 5:00 PM
£30,000 – £35,000 + Quarterly Bonus
IMMEDIATE REQUIREMENT
Industry: HVAC / Facilities Maintenance
The Shore Group is proud to be partnering with a long-established, family-run HVAC contractor in their urgent search for a Service Co-Ordinator (Scheduler) to join their growing operations team based in Hitchin. With a heritage dating back to 1982, this business has evolved from heating-focused contracting into a full-service provider across HVAC – covering air conditioning, ventilation and refrigeration maintenance – primarily servicing commercial clients in and around Greater London.
This role plays a pivotal part in ensuring the smooth and efficient delivery of both planned preventative maintenance (PPM) and reactive service works, coordinating a team of directly employed engineers and trusted subcontractors.
Role Overview
As a Service Co-Ordinator, you’ll take charge of the daily and weekly scheduling of HVAC engineers, balancing proactive PPM works with reactive callouts. You’ll be the central hub between clients, engineers, and internal teams – ensuring clear communication, timely service delivery, and a consistently high standard of customer experience. This is a fast-paced role that requires strong planning, an eye for detail, and the ability to adapt quickly to changing priorities.
Key Responsibilities
- Schedule and coordinate both proactive and reactive maintenance jobs.
- Manage and book urgent callouts.
- Order and track parts/equipment to site.
- Liaise with clients, engineers, and internal admin teams to ensure service delivery.
- Maintain job records, track outstanding work, and report to line manager weekly.
What We’re Looking For
- Prior experience scheduling or managing a team of 15+ field-based engineers or similarly skilled mobile operatives (e.g. electricians, plumbers, maintenance technicians).
- Highly organised with the ability to work under pressure.
- Process-driven and systems-focused mindset.
- Confident communicator – able to uphold service commitments with clients.
- Strong IT skills; familiar with job management systems/software.
- Willingness to learn the technical side of HVAC through on-the-job exposure and online resources.
Preferable Experience: (Not Necessarily Essential)
- Previous experience in FM, HVAC, or engineering services.
- Understanding of PPM and reactive maintenance workflows.
Performance & Development
You’ll be supported with clear KPIs once established in the role – covering service delivery performance, engineer productivity, and client satisfaction. Formal performance reviews are held every 6 months with a focus on your personal and professional growth within the business.
Why Join?
This is a fantastic opportunity to become part of a tight-knit, collaborative team where your work directly impacts both customer satisfaction and operational success. The culture is built on trust, accountability and teamwork, offering a rewarding environment with room to grow.
Service Coordinator employer: The Shore Group
Contact Detail:
The Shore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the HVAC industry and its terminology. Understanding key concepts like PPM and reactive maintenance will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in scheduling or coordinating teams, especially if it involves field-based engineers. Be ready to discuss specific examples of how you managed schedules and handled urgent callouts.
✨Tip Number 3
Prepare to demonstrate your organisational skills during the interview. You might be asked how you would prioritise tasks in a fast-paced environment, so think of scenarios where you've successfully managed competing demands.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you would liaise with clients and engineers. Think about how you can ensure clear communication and timely service delivery, as this is crucial for the role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or managing teams, particularly in the HVAC or facilities maintenance sectors. Use specific examples to demonstrate your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your communication skills and how you can contribute to maintaining high standards of customer experience. Be sure to express your enthusiasm for the position.
Highlight Relevant Skills: In your application, emphasise your IT skills and familiarity with job management systems. If you have experience with PPM and reactive maintenance workflows, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Coordinator role.
How to prepare for a job interview at The Shore Group
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully scheduled and coordinated projects or teams, highlighting your organisational skills.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle communication between clients, engineers, and internal teams to ensure smooth service delivery.
✨Familiarise Yourself with HVAC Basics
While technical knowledge isn't mandatory, having a basic understanding of HVAC systems can set you apart. Research common terms and processes related to HVAC maintenance, as this will show your willingness to learn and adapt to the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to balance urgent requests with planned work. Prepare to explain your thought process and how you prioritised tasks to meet deadlines.
