Operations Director: Workplace Fit Out (D&B) in London

Company Type: Design & Build Workplace Fit Out
The Shore Group has been retained on behalf leading workplace Design and Build company to appoint an Operations Director.
Having established as one of the UK's most respected workplace delivery specialists, the business has earned a strong reputation for delivering complex CAT A and CAT B projects for both occupier and landlord clients. Following continued growth and investment, an opportunity has arisen for an Operations Director to join the Board.
You will be responsible for the overall delivery strategy, operational performance and profitability of a significant project portfolio. Leading multidisciplinary teams across multiple concurrent projects, you will drive operational excellence, ensure outstanding client outcomes and play a central role in delivering the company's ambitious growth objectives.
With an ambitious growth strategy and a highly experienced leadership team already in place, the company is now seeking to appoint a commercially astute and operationally driven Operations Director to join the Board and play a pivotal role in shaping the next phase of its growth.
The Opportunity
This is a genuine Board-level leadership position for an individual who has already progressed beyond managing individual projects and is now responsible for the operational performance, delivery standards, profitability and strategic direction of a business, or sizable division.
We are interested in individuals currently operating within leading workplace, commercial fit out and Design & Build organisations where project values typically range from £5 million to £30 million + and where the successful delivery of complex landlord and occupier projects is central to the business model.
The successful candidate will be a natural project leader by DNA. Someone who understands what great project delivery looks like because they have built their career doing it.
Key Responsibilities
Leading all operational delivery activities across multiple concurrent projects.
Full P&L responsibility for project delivery performance.
Developing and implementing operational strategy aligned to business objectives.
Driving profitability, operating margins and project performance across the division.
Maintaining exceptional standards of client delivery and customer satisfaction.
Providing leadership to Project Directors, Senior Project Managers, Commercial teams, Pre-Construction and Delivery functions.
Ensuring projects are delivered safely, on programme and within budget.
Establishing and monitoring delivery metrics, KPIs and operational reporting processes.
Supporting work-winning activities and contributing to major bid submissions.
Acting as a key point of contact for clients, consultants, landlords, occupiers and project stakeholders.
Building and maintaining relationships with end-user clients, developers, property consultancies and professional teams.
Driving programme certainty, risk management and governance across the project portfolio.
Leading resource planning and operational capacity management.
Identifying and implementing process improvements to enhance efficiency and scalability.
Supporting recruitment, succession planning and leadership development initiatives.
Working collaboratively with Commercial, Design and Business Development teams to ensure successful project outcomes.
Providing strategic input to Board-level decision making and future business planning.
What We Are Looking For
The successful candidate is likely to demonstrate:
Proven experience operating within a leading Design & Build, workplace or commercial fit out business.
Responsibility for the successful delivery of workplace projects ranging from £5 million to £40 million+.
Strong experience across both CAT A and CAT B workplace environments.
A deep understanding of Design & Build procurement and delivery models.
A track record of improving performance, profitability and operational effectiveness.
Excellent client-facing and relationship-building capabilities.
A reputation for delivering projects that exceed client expectations.
Natural leadership qualities, high emotional intelligence and strong communication skills.
A growth mindset and genuine ambition to help build and develop a market-leading business.
Why This Opportunity?
This appointment offers a rare opportunity to step into a genuine executive leadership position within an established and success business that is already recognised as a leading player within the workplace and fit out sector.
For those currently operating as a Delivery Director, Construction Director, Operations Director or Project Director within a specialist D&B environment, this represents the chance to influence strategy, shape culture, drive performance and play a central role in the growth of a highly respected organisation.
If you have built your reputation delivering exceptional projects and are now seeking a Board-level role where you can make a lasting impact, we would welcome a confidential discussion.
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