Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and solve complex queries in a dynamic team.
- Company: Global leader in paint and coatings with a collaborative culture.
- Benefits: Attractive salary, career support, hybrid working, and excellent pension scheme.
- Why this job: Join a vibrant team and make a real impact in customer experiences.
- Qualifications: 2-3 years of customer service experience and strong communication skills.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Ready to drive exceptional customer experiences in a collaborative, solutions-focused environment within a Global Company and Leader in Paint and Coatings? Join us in our Chapeltown, Sheffield site as a Customer Service Specialist supporting our Automotive sector. You’ll be the go‑to expert for our internal and external customers, solving problems, digging into complex queries, and building strong, lasting relationships. If you thrive on delivering top-tier service and have experience in manufacturing, logistics, or supply chain, this could be your next great move. In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment.
Responsibilities
- Places customers sales orders in a timely fashion and before order cut-off.
- Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
- Can handle all levels of complexity in orders (including export paperwork and certifications).
- Can onboard new CS agents, training, system access setup, coaching on the job, identify re‑training points.
- Has a pro‑active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
- Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on‑boarding, Warehouse setups, IT enhancements, etc.
- Can participate in key meetings upon request.
- Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
- Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
Qualifications
- 2–3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
Technical / Skill Requirements
- Providing customer service.
- Resolving customer problems and concerns.
- Developing correspondence and communications.
- Working with other departments and divisions.
- Applying department policies and procedures to difficult situations.
- PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and 12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other applications as required.
- Communicating with co‑workers to provide and receive direction.
- Experience producing export documentation and knowledge of the export process and incoterms is desirable and training can be provided.
Languages: Fluency in English is essential. Proficiency in French (written and spoken) is highly desirable, and German would be a strong advantage.
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Monday 17th November. Please be aware that you can apply for any internal job offer after a minimum one year in current role having previously informed your manager. Please read the guidelines before handing in your application. All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).
Interview dates: Proposed for the week commencing 17th November. Successful candidates will be notified in advance, allowing time to prepare.
Customer Service Specialist in Sheffield employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into that collaborative environment.
We think you need these skills to ace Customer Service Specialist in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've tackled complex queries or built strong relationships. We want to see how you’ve gone above and beyond for customers in your previous roles!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer service shines through!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Sherwin-Williams Company
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services, especially in the automotive sector. Brush up on common customer service scenarios and how you would handle them, as well as any relevant experience you have in manufacturing or logistics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex customer issues in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your proactive mindset and ability to handle difficult situations.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage with their questions. This will not only show your communication skills but also reflect your ability to build strong relationships with customers.
✨Be Ready for Technical Questions
Since the role involves using ERP systems and producing export documentation, be prepared to discuss your technical skills. Familiarise yourself with SAGE, SAP, or Oracle if you can, and be ready to explain how you’ve used these tools in previous roles.