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- Tasks: Engage with customers, provide product recommendations, and ensure top-notch service.
- Company: Join Sherwin-Williams, a leader in the paint and coatings industry.
- Benefits: Enjoy perks like prescription savings, virtual doctor visits, and generous time off.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Must be 18+, have a valid driver's license, and be able to lift up to 50 lbs.
- Other info: This is a part-time role with a starting pay of $16.40 per hour.
This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. The role involves achieving excellent customer service while meeting sales goals.
This position is eligible for benefits such as prescription savings, virtual physician visits, retirement plans, and more. Additional benefits include generous time off, including vacation, holidays, and military leave.
Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other items of value. To protect the business and its operations, a review of criminal history is required.
The selected individual will work at Store #3083, located at 5338 159th Street, Oak Forest, IL 60452, and may be asked to assist in nearby locations such as Oak Lawn, Palos Heights, Burbank/Justice, and Alsip stores. This is a part-time role with a starting pay of $16.40 per hour.
- Ensure high customer satisfaction through excellent service.
- Assist customers in person and over the phone by identifying needs and presenting suitable products.
- Build trust relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies.
- Achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and formulas.
- Pull products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks and assist with deliveries.
- Maintain in-stock and presentable areas.
- Stay knowledgeable about products and discuss options with customers.
- Follow inventory control procedures.
- Suggest ways to improve sales.
Minimum Requirements:
- Must be at least 18 years old.
- Legally authorized to work without sponsorship.
- Valid, unrestricted Driver's License.
- Ability to lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without accommodations.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications:
- High School diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in more than one language, including Spanish.
Retail Store Associate employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Associate
✨Tip Number 1
Familiarise yourself with Sherwin-Williams products before your interview. Knowing the product range and being able to discuss features will show your enthusiasm and readiness to assist customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with a friend. This will help you articulate how you would handle customer inquiries and concerns, which is crucial for this position.
✨Tip Number 3
Highlight any previous experience in retail or customer service during your conversations. Be prepared to share specific examples of how you achieved sales goals or improved customer satisfaction in past roles.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by asking questions about the store's operations and sales strategies. Showing genuine interest in the role can set you apart from other candidates.
We think you need these skills to ace Retail Store Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you interacted with customers, resolved issues, or achieved sales goals.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific skills that align with the job description, such as product knowledge or experience with sales transactions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Retail Store Associate role, such as communication, problem-solving, and teamwork. If you have experience with tinting and mixing equipment, be sure to mention it!
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at The Sherwin-Williams Company
✨Know Your Products
Familiarise yourself with Sherwin-Williams products before the interview. Being able to discuss product features and benefits will show your enthusiasm and readiness to assist customers effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved customer concerns or went above and beyond to ensure satisfaction.
✨Showcase Your Sales Experience
If you have experience in retail or sales, be ready to discuss how you achieved sales goals. Share specific metrics or achievements that demonstrate your ability to drive sales and meet targets.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Practice responses that reflect your problem-solving skills and ability to maintain a positive customer experience.
