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- Tasks: Assist customers, resolve concerns, and achieve sales goals in a dynamic retail environment.
- Company: Join Sherwin-Williams, a leading name in paint and coatings with a commitment to quality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a supportive team.
- Why this job: Be part of a vibrant team that values customer satisfaction and personal development.
- Qualifications: Must be 18+, have a valid driver's license, and be able to lift up to 50 lbs.
- Other info: Experience in retail or customer service is preferred; bilingual candidates are a plus!
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver\’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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Retail Customer Service Specialist employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Specialist
✨Tip Number 1
Familiarise yourself with Sherwin-Williams products before your interview. Knowing the range of paints and related products will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the store. This will help you articulate how you would handle customer inquiries and concerns effectively during the interview.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Think of examples from your past experiences where you collaborated with others to achieve sales goals or improve customer satisfaction, as teamwork is crucial in retail.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role may require evenings and weekends, showing that you are willing to accommodate these needs can set you apart from other candidates.
We think you need these skills to ace Retail Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Customer Service Specialist. Familiarise yourself with the job duties and how they align with your skills and experiences.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or customer service. Emphasise any previous roles where you assisted customers, resolved issues, or achieved sales goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific examples from your past experiences that demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Sherwin-Williams Company
✨Know the Products
Familiarise yourself with Sherwin-Williams products before the interview. Understanding the features and benefits of the products will help you answer questions confidently and demonstrate your commitment to customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your ability to meet the needs of both wholesale and retail customers.
✨Demonstrate Teamwork
Retail environments thrive on teamwork. Be ready to discuss how you've collaborated with colleagues in previous roles to achieve sales goals or improve customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult customers or situations, and be prepared to articulate your thought process clearly.
