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- Tasks: Drive quality excellence and resolve customer claims in a dynamic packaging environment.
- Company: Join a leading company focused on innovation and quality in the coatings industry.
- Benefits: Competitive salary, career growth opportunities, and a chance to make an impact.
- Why this job: Be a key player in enhancing customer satisfaction and operational efficiency.
- Qualifications: 10 years in Quality or Operations; strong communication and leadership skills required.
- Other info: Internal candidates only; travel up to 40% within EMEAI region.
The predicted salary is between 36000 - 60000 £ per year.
The Quality Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites, technical teams, and commercial stakeholders to improve customer satisfaction and reduce opportunity costs.
- Customer Quality & Claim Resolution: Own end-to-end management of customer complaints and claims, ensuring timely resolution and clear communication of corrective actions. Provide customers with accurate quality data and root cause analysis reports.
- Quality Investigations & Continuous Improvement: Lead complex divisional investigations for escalated quality issues, driving Accelerated Root Cause (ARC) processes. In collaboration with R&D/GSC, standardise test methods and quality control plans across sites. Identify systemic issues and implement preventive measures to reduce recurrence. Offer support and business insight to R&D/GSC on the implementation of robust processes for formulation reviews to mitigate and overcome potential risks in formulation.
- Collaboration & Stakeholder Engagement: Partner with Plant Quality Managers to execute regional quality plans and share best practices. Support new product introductions and formula changes, ensuring quality requirements are met. In collaboration with R&D/GSC, ensure effective product scale-up processes are in place and adhered to. Actively participate in customer audits and internal audits, ensuring compliance with ISO 9001 and company standards.
- Data Integrity & Reporting: Maintain accurate quality metrics and dashboards (QRB/BMS) for Packaging BU. Analyse quality data to identify trends and actionable insights for improvement.
- Strategic Quality Initiatives: Drive divisional and global projects aimed at improving quality performance across multiple sites. Champion continuous improvement methodologies (Lean, Six Sigma) to enhance operational efficiency.
• Bachelor’s degree in Chemistry, Engineering, or related field.
• Minimum 10 years in Quality, Operations, or Technical roles; coatings or paint industry experience preferred.
• Proven expertise in root cause analysis, ISO standards, and customer-facing quality resolution.
• Strong communication, leadership, and data analysis skills.
• Six Sigma Green Belt preferred.
Travelling: Up to 40% within EMEAI region.
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 16th January 2026. Interview dates: Proposed for week commencing 19th Jan. Successful candidates will be notified in advance, allowing time to prepare.
Please be aware that you can apply for any internal job offer after a minimum of one year in the current role having previously informed your manager. Please read the guidelines before handing in your application. All internal employees when applying for a role are required to upload their updated CV and their last 2 appraisals (which can be retrieved from HR Cloud).
Quality Excellence Manager in Deeside employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Excellence Manager in Deeside
✨Tip Number 1
Network like a pro! Reach out to colleagues and industry contacts who might have insights or connections in the Quality Excellence space. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by brushing up on your root cause analysis skills and ISO standards. We want you to showcase your expertise confidently, so practice answering common questions and think of examples from your experience that highlight your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for driving quality excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the internal job offers listed there, making it easier for us to help you land that Quality Excellence Manager role.
We think you need these skills to ace Quality Excellence Manager in Deeside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management, especially in areas like root cause analysis and customer claim resolution. We want to see how your skills align with the role of Quality Excellence Manager!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven quality improvements or resolved complex issues in the past. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Quality Excellence Manager position. Don’t forget to upload your last two appraisals as well!
How to prepare for a job interview at The Sherwin-Williams Company
✨Know Your Quality Standards
Make sure you’re well-versed in ISO 9001 and any other relevant quality standards. Brush up on how these standards apply to the packaging industry, as this will show your commitment to quality excellence during the interview.
✨Prepare for Root Cause Analysis Questions
Expect questions that dive into your experience with root cause analysis. Be ready to discuss specific examples where you've successfully identified issues and implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaboration Skills
This role requires strong collaboration with various stakeholders. Prepare examples of how you’ve worked with cross-functional teams, particularly in resolving customer claims or improving quality processes. Highlight your communication skills and ability to engage with different departments.
✨Data-Driven Insights
Since the role involves maintaining quality metrics and dashboards, be prepared to discuss how you’ve used data to drive improvements in past roles. Bring examples of trends you’ve identified and the actionable insights you derived from them to enhance operational efficiency.
