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- Tasks: Support customers by solving problems and managing orders in a hybrid work environment.
- Company: Join Sherwin-Williams, a leading company in the manufacturing and supply chain sector.
- Benefits: Enjoy hybrid working, career development, a great pension, and a positive work culture.
- Why this job: Be part of a dynamic team that values customer relationships and offers growth opportunities.
- Qualifications: 2-3 years of customer service experience and a high school diploma or equivalent required.
- Other info: Internal applicants can apply after one year; guidelines must be reviewed before applying.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Representative, Biggleswade
Client:
The Sherwin-Williams Company
Location:
Biggleswade, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4d2da89dea1c
Job Views:
7
Posted:
15.07.2025
Expiry Date:
29.08.2025
Job Description:
In the role of a Customer Service Representative, you will provide customer support to internal and external clients, including problem-solving, researching complex information, and building customer relationships supporting our Automotive team. This role can be based at our Chapeltown, Sheffield site or Biggleswade, Bedfordshire site. The position is hybrid, working on-site and from home.
This role is suited for individuals with exceptional customer service experience, preferably in manufacturing, logistics, or supply chain environments.
We offer an attractive salary, career development, progression opportunities, a great pension, hybrid working, and a positive work environment.
- Place customer sales orders timely before cut-off.
- Handle complex customer inquiries via mail, phone, or electronic contact, including order adjustments and complaint resolution.
- Manage all order complexities, including export documentation and certifications.
- Onboard and train new Customer Service agents, set up system access, and identify re-training needs.
- Support the team proactively, ensuring positive reinforcement, even in challenging situations.
- Act as a Subject Matter Expert in projects like Salesforce, New Product launches, Export, Client onboarding, Warehouse setups, IT improvements.
- Participate in key meetings as needed.
- Respond to inquiries and complaints, liaising with relevant departments.
- Assist in reviewing and coordinating customer service activities related to shipping, scheduling, inventory, and sales.
- Develop and review correspondence and documentation regarding customer interactions.
- Build and maintain customer relationships, clarifying orders and providing technical guidance where appropriate.
- Perform other duties as assigned.
- Require 2-3 years of customer service experience.
- High school diploma or equivalent.
Technical/Skill Requirements:
- Problem resolution and customer concern management.
- Effective communication and correspondence development.
- Coordination with other departments.
- Application of policies to difficult situations.
- Proficiency with PC, ERP systems (SAGE, SAP, Oracle), Microsoft Office, and other relevant applications.
- Knowledge of export documentation and incoterms.
Note: Internal applicants can apply after one year in current role, having informed their manager.
Guidelines: Please review guidelines before applying. Internal employees must upload their latest appraisals from HR Cloud.
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Customer Service Representative employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the specific tools and systems mentioned in the job description, such as SAGE, SAP, and Oracle. Having a solid understanding of these applications will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your problem-solving skills and customer concern management techniques. Be prepared to discuss real-life scenarios where you've successfully resolved customer issues, as this will showcase your experience and ability to handle complex inquiries.
✨Tip Number 3
Research The Sherwin-Williams Company and their Automotive team specifically. Understanding their products, services, and company culture will help you tailor your approach and show genuine interest during any interviews or discussions.
✨Tip Number 4
Network with current or former employees of The Sherwin-Williams Company, especially those in customer service roles. They can provide valuable insights into the company’s expectations and the day-to-day responsibilities of the position, which can give you an edge in your application.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Representative position. Tailor your application to highlight relevant experience in customer service, especially in manufacturing or logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2-3 years of customer service experience. Provide specific examples of how you've handled complex inquiries, resolved complaints, and built customer relationships in previous roles.
Showcase Technical Skills: Mention your proficiency with ERP systems like SAGE, SAP, or Oracle, as well as your skills in Microsoft Office. If you have experience with export documentation and incoterms, make sure to include that too.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your problem-solving abilities and effective communication skills. Use this opportunity to express your enthusiasm for the role and the company.
How to prepare for a job interview at The Sherwin-Williams Company
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in manufacturing, logistics, or supply chain environments. Be prepared to discuss specific examples of how you've resolved complex customer inquiries and built strong relationships.
✨Demonstrate Problem-Solving Skills
Since the role involves handling complex inquiries and complaints, be ready to share instances where you've successfully navigated challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in ERP systems like SAGE, SAP, or Oracle, as well as Microsoft Office. Brush up on these tools and be prepared to discuss your experience using them in a customer service context.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
