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- Tasks: Assist customers with their needs and ensure top-notch service in a vibrant store environment.
- Company: Join Sherwin-Williams, a leading name in paint and coatings, known for quality and innovation.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for growth in a supportive team.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Must be 18+, fluent in English and Spanish, and able to lift up to 50 lbs.
- Other info: Work at Store #2527 in Key Largo, with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The individual selected for this role will be expected to work at Store #2527, located at: 99264 Overseas Hwy. Key Largo 33037.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
BL Customer Service Specialist PT employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BL Customer Service Specialist PT
✨Tip Number 1
Familiarise yourself with Sherwin-Williams products and services. Knowing the ins and outs of what they offer will help you answer customer queries confidently and recommend the right solutions.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since the role requires bilingual abilities, being able to converse fluently in both languages will set you apart from other candidates.
✨Tip Number 3
Demonstrate your customer service experience by preparing examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle similar situations effectively.
✨Tip Number 4
Be ready to discuss your sales achievements. Highlight any previous experience where you met or exceeded sales goals, as this is a key aspect of the Customer Service Specialist role.
We think you need these skills to ace BL Customer Service Specialist PT
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist at Sherwin-Williams. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer service, retail, or sales on your CV. Use specific examples that showcase your ability to resolve customer concerns and achieve sales goals, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the Sherwin-Williams brand. Mention any experience you have with paint or related products, and how you can contribute to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at The Sherwin-Williams Company
✨Know Your Products
Familiarise yourself with Sherwin-Williams products and services. Be prepared to discuss their features and benefits, as well as how they can meet customer needs. This knowledge will help you build trust with customers during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain high levels of customer satisfaction and how you approach building relationships with clients.
✨Showcase Your Sales Acumen
Be ready to discuss your experience with sales goals and how you've achieved them. Share specific strategies you've used to improve sales and how you can contribute to the store's success.
✨Emphasise Teamwork and Flexibility
Since the role may involve working evenings and weekends, express your willingness to be flexible with your schedule. Also, highlight any previous teamwork experiences that demonstrate your ability to collaborate effectively with colleagues.
