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For Companies At a Glance
- Tasks: Assist customers with their needs and ensure top-notch service in a retail environment.
- Company: Join Sherwin-Williams, a leading name in paint and coatings, known for quality and innovation.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth within a supportive team.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Must be bilingual in English and Spanish, with a valid driver's license and strong communication skills.
- Other info: Work within a 20-mile radius of Dover, NH, and engage with a diverse customer base.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The individual selected for this role will be expected to work at Stores within a 20 mile radius of #5403, located at: 901 Central Avenue, Dover, NH 03820.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
Bilingual Customer Service Specialist (Spanish) employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Specialist (Spanish)
✨Tip Number 1
Brush up on your Spanish language skills! Since this role requires bilingual communication, being fluent in both English and Spanish will set you apart. Practice common customer service phrases and product-related vocabulary to ensure you're ready to assist customers effectively.
✨Tip Number 2
Familiarise yourself with Sherwin-Williams products. Understanding the features and benefits of their paint and related products will help you provide better recommendations to customers. Visit a local store or explore their website to get a feel for their offerings.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles that involve direct customer interaction. This experience will not only enhance your resume but also give you practical examples to discuss during interviews.
✨Tip Number 4
Network with current or former employees of Sherwin-Williams. They can provide valuable insights into the company culture and expectations for the Customer Service Specialist role. Use platforms like LinkedIn to connect and ask for informational interviews.
We think you need these skills to ace Bilingual Customer Service Specialist (Spanish)
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your proficiency in both English and Spanish. Mention any relevant experiences where you used these languages in a customer service context.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Focus on customer service roles, sales achievements, and any experience with retail or product knowledge.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to build relationships with customers. Include examples of how you've resolved customer concerns in the past.
Prepare for Potential Questions: Anticipate questions related to customer service scenarios, such as handling difficult customers or meeting sales goals. Prepare concise and relevant examples from your previous work experience.
How to prepare for a job interview at The Sherwin-Williams Company
✨Showcase Your Bilingual Skills
Since the role requires proficiency in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or role-play scenarios in both languages to showcase your ability to communicate effectively with diverse customers.
✨Understand the Product Range
Familiarise yourself with Sherwin-Williams products before the interview. Knowing the features and benefits of their offerings will help you answer questions confidently and show that you're genuinely interested in the role and the company.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service, especially in retail or delivery roles. Be ready to share specific examples of how you've resolved customer issues or improved customer satisfaction in past positions.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you would handle common customer service scenarios, such as dealing with a dissatisfied customer or managing multiple requests at once. This will illustrate your ability to think on your feet and maintain high levels of customer satisfaction.
