Concierge Supervisor - Mayfair - New Opening in London

• The Shepherd Mayfair
• Salary: £32,000 per annum Job Type: Permanent Hours: Full-time Town: London

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly.

It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged.

This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood.

Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design.

Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers.

Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

As Concierge Supervisor, you lead the luggage porters and own the arrival and departure experience at The Shepherd Mayfair.

You set the standard across the entrance and lobby, making sure every guest is welcomed in a way that is warm, professional and personalised.

You lead by example, coaching and supporting the Luggage Porters to deliver attentive, polished service throughout the guest journey, from the first welcome to a genuine farewell.

Reporting to the Head Concierge, this is a hands‑on, guest-facing role.

You handle every request efficiently and professionally, in person or over the telephone.

The ideal candidate has supervisory or senior front‑of‑house experience, is a natural leader who connects easily with people, and brings genuine knowledge of London.

• Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
• Responsibilities of a Concierge Supervisor will include but are not limited to:
• Lead the concierge team day to day, setting a clear example across the entrance, lobby and throughout the guest journey.
• Coach, support and develop the luggage porters, helping them grow and deliver consistent, attentive service.
• Run daily briefings and shift handovers, keeping the team aware of expected arrivals, departures, VIPs and returning guests.
• Own a smooth and efficient arrival and departure experience, stepping in to welcome, escort and assist with luggage as required.
• Anticipate guests’ needs, using what the team knows about preferences and returning guests to personalise each stay.
• Advise guests on local parking and nearby car parks.
• Oversee the prompt delivery and collection of items, messages and amenities to and from guest rooms.
• Respond to guest requests and resolve any concerns with professionalism and care, working closely with the Head Concierge and Reception team.
• Be a point of knowledge on the hotel’s services and facilities, including Fayre, Teddy’s and The Lounge, and on Mayfair and the surrounding Mayfair area.
• Keep the lobby, entrance and luggage store tidy and well presented, and uphold high standards of personal presentation across the team.
• Support induction and training of new concierge team members.
• Maintain our quality and brand standards, and ensure the team stays compliant with mandatory trainings.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations.

We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.

We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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