Back of House Supervisor - Mayfair - New Opening in London

The Shepherd Mayfair is perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge. It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair blends contemporary luxury and authentic charm, creating a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage while maintaining a modern, understated elegance.

The hotel features 82 beautifully crafted rooms and suites and three F&B outlets, offering a refined yet relaxed ambiance with a thoughtful nod to British classic design.

We are currently recruiting for a Back of House Supervisor to join our team.

What we offer:

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As Back of House Supervisor, you will lead the Stewarding team to ensure the cleanliness of primarily the Kitchen, Pastry Kitchen and other Kitchen related areas with the added responsibility of being Goods Receiver. You will report to the Executive Chef and Senior Sous with a dotted line to the Finance Manager and must have had previous Back of House | Stewarding leadership responsibilities.

Responsibilities:

• Supervise the Back of House | Stewarding team to ensure cleanliness of all Kitchen related spaces and that any equipment or areas that require maintenance are communicated immediately.
• Recruit, onboard and train all members of the stewarding team and provide them with the tools so the department runs successfully and efficiently.
• Ensure that the Back of House | Stewarding department are compliant; mandatory People and Culture trainings, weekly, monthly, bi‑monthly and annual audits for Fire Life Safety, Health and Safety.
• Keep accurate records on cutlery and crockery stock including completing a monthly audit – then communicate.
• Receive all goods that arrive to the Hotel and ensure the supporting documentation is accurate to what has been delivered – communicate any discrepancies.
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance.
• Play an active positive role in ensuring the culture within stewarding, kitchen and The Shepherd Mayfair is authentic, gracious, accountable and positive.
• When and where required, communicate directly with suppliers | contractors to support the operation of the department and Hotel.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising.