Assistant Restaurant Manager - Mayfair - New Opening in London

Salary - £42,000 per annum

We are currently recruiting for an experienced Assistant Restaurant Manager to join our team.

What we offer:

• £42,000 per annum + Service Charge
• Permanent, full-time contract (40hrs per week)

Your role:

As Assistant Restaurant Manager, you will support the Restaurant General Manager in the leadership of Fayre – British European Brasserie restaurant, Lounge, ‘to go Hatch', Terrace and Room Service. You will lead, coach and train your teams to provide attentive, authentic and gracious luxury service to our guests and diners. You will be accountable for the success of these departments not just financially but also on the engagement of your teams, guest experience and the reputation scores their feedback generates.

The ideal candidate must be a Restaurant expert and have a minimum of two of the four below previous experiences | attributes:

• Opened a quality restaurant before in a Leadership role (does not necessarily need to be in a hotel)
• Has worked in a 5 Star | Luxury Hotel previously
• Has London restaurant experience
• Be a true epicurean – a food and drink enthusiast

Responsibilities of an Assistant Restaurant Manager will include but are not limited to:

• Managing the full guest and dining experience from the moment of booking through to post-dining – ensuring each and every guest receives a great experience, defined by our culture and values.
• Supporting the Restaurant General Manager in leading the Supervisors and front-line team in delivering the Restaurants strategy and targets.
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance.
• Establishing opportunities for improving operations consistently.
• Address guests' service needs in a professional, positive, and timely manner.
• Comply with quality assurance expectations and standards.
• Setting a clear example for all employees with regard to personal presentation and positive attitude.
• Regularly review guest experience feedback, share results and comments and work to improve each facet of the business.
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
• Be close to the detail and analyse – know what is selling, what your competitors are doing and charging, provide gracious feedback on where challenges lie and be brave.
• Support the leadership of the Wine program throughout the Hotel.
• Please an active part in all Marketing meetings – bring ideas, be creative, involve your team and be open minded and ‘steal' shamelessly.
• Support the recruitment of new talent within your area of responsibility and ensure that a robust yet flexible induction plan is created and followed.
• You will help the Restaurant General Manager produce, then train and update the SOPs for Fayre, Lounge + Hatch and Room Service and ensure that they become part of your teams | department Culture.
• Support the Restaurant General Manager in replying to online reviews and queries generated by guests.
• Be accurate. Ensure there are robust processes in place for stock control, wastage and breakages and that it is adhered to.
• Support the Restaurant General Manager in being the Brand Standards experts, it is your responsibility to ensure these standards are bought to life, lived and adhered to.
• Ensures there is robust communication processes in place within Restaurants, not just limited to Daily Hotelwide communication, leadership meetings with their team, handover between shifts and the internal online tools in place.
• Prepare the New Year Financial budget for Restaurants in line with the timelines put in place.
• Actively participate in Green Initiatives – established and created, and ensure their team is equally engaged.
• Ensure that Restaurants is compliant; mandatory People and Culture trainings, weekly, monthly, bi-monthly and annual audits for Fire Life Safety, Health and Safety.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Benefits:

• Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.