At a Glance
- Tasks: Supervise reception, greet guests, and ensure excellent customer service.
- Company: Axiom Hospitality, a vibrant hotel group in London.
- Benefits: Competitive salary, hotel discounts, 28-33 days holiday, and wellness support.
- Other info: Great training opportunities and rewards for long service and referrals.
- Why this job: Join a dynamic team and grow your career in hospitality.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
We are currently recruiting for a Reception Supervisor to join our team.
What we offer:
- Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Reception Supervisor, you assist with the day‑to‑day running of the reception and supervise the department in the absence of the Reception Manager. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face‑to‑face or over the telephone.
Key responsibilities include:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues
- To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards
- To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries
- To work with all other departments in a suitably respectful, courteous and helpful manner
- To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow‑up using your integrity
- To ensure correct hand‑over procedure of the day’s business with regard to cover and cashiering
- To be aware of complaints/problems and bring them to the attention of the Rooms Division and Reception Manager’s and to offer assistance using your integrity
- To promote the company values and behaviours at all times
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
We are a proud equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Reception Supervisor - New Opening - Mayfair in City of Westminster employer: The Shepherd Mayfair
Axiom Hospitality is an exceptional employer, offering a vibrant work culture in the heart of London, where team members are valued and supported. With competitive benefits including generous holiday allowances, hotel discounts, and a strong focus on employee wellbeing and growth, we foster an environment that encourages progression and rewards dedication. Join us as a Reception Supervisor and be part of a dynamic team that prioritises excellent service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - New Opening - Mayfair in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of the company. First impressions matter, so looking sharp can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Reception Supervisor - New Opening - Mayfair in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the excellent service we value at StudySmarter.
Tailor Your Application:Make sure to tailor your application to the Reception Supervisor role. Highlight your relevant experience and skills that align with what we’re looking for, like customer service excellence and teamwork. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at The Shepherd Mayfair
✨Know the Company Inside Out
Before your interview, take some time to research Axiom Hospitality and their values. Understand their commitment to excellent customer service and how they treat their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the face of the hotel. Prepare examples from your past experiences where you provided exceptional customer service. Think about times you resolved complaints or went above and beyond for guests, as these stories will resonate well.
✨Demonstrate Teamwork and Leadership
Since you'll be supervising the reception team, be ready to discuss your leadership style. Share examples of how you've successfully worked in a team and led others, especially in high-pressure situations. Highlight your ability to train and support colleagues.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing schedules, and ensuring smooth operations. Practising your responses will help you feel more confident. Don’t forget to prepare a few questions to ask them about the role and company culture!
