Night Manager - Mayfair - New Opening in City of Westminster

Salary: £38,000 per annum

Job Type: Permanent

Hours: Full-time

Town: London

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into London’s most prestigious neighbourhood. Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance. The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

We are currently recruiting for a Night Manager to join our team. Reporting to the Reception Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

What we offer:

• Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As a Night Manager, you will be responsible for:

• Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance
• Establishing opportunities for improving operations consistently
• Address guests' service needs in a professional, positive, and timely manner
• Comply with quality assurance expectations and standards
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business
• To work with all other departments in a suitably respectful, courteous and helpful manner
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco‑label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.