At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure smooth arrivals and departures.
- Company: Join Axiom Hospitality at The Shepherd Mayfair, a stylish new hotel in London.
- Benefits: Enjoy competitive salary, hotel discounts, 28-33 days holiday, and mental health support.
- Other info: Great training, progression opportunities, and a commitment to sustainability.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a service-oriented attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 per annum + Service Charge
Job Type: Permanent
Hours: Full-time
Town: London
Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly.
It offers guests a unique entryway into London’s most prestigious neighbourhood.
Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged.
This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood.
Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.
The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design.
Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers.
Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.
A welcoming, professional, and service-focused Luggage Porter role at The Shepherd Mayfair, serving as the first point of contact for guests and delivering a warm, memorable arrival experience.
As part of the front-of-house team, the porter ensures a seamless guest journey while upholding high standards of hospitality and security.
- Hotel discounts across all Axiom Hospitality hotels ‒ colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
We take pride in providing an exceptional guest experience from the moment they arrive.
As a Luggage Porter, you will be the face of the hotel, offering a warm welcome, assisting guests with their luggage, and ensuring smooth arrivals and departures.
Responsibilities will include but are not limited to
- Greeting guests warmly on arrival/departure and assisting with luggage
- Opening doors, hailing taxis, and coordinating transport services
- Maintaining a constant, welcoming presence in the lobby and entrance area
- Monitoring guest access and flagging any security concerns
- Anticipating guest needs and offering proactive, thoughtful service
- Supporting the front office and concierge teams
- Building deep knowledge of local attractions, business locations, and events
- Managing luggage delivery, collection, and storage, plus messaging services
- Booking tickets for tours, theatres, and attractions
- Handling lost property postage, package deliveries, and admin tasks for the head concierge
The core skills and experience required to succeed
- Confident, courteous, service-oriented demeanor
- Strong communication skills (verbal, listening, writing)
- Good knowledge of local attractions, transport, and hotel services
- Physically capable of assisting with luggage and standing for extended periods
- Prior front-of-house/customer service experience preferred
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.
We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.
We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint.
We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet.
Working closely with our Hotel Owners, we are committed to the journey to sustainability.
In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can.
Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising.
Our hotels aim to leave a positive impact on their neighbourhoods.
At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment.
Caring about people extends outside our business and is part of our DNA.
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Luggage Porter - Mayfair - New Opening in City of Westminster employer: The Shepherd Mayfair
At The Shepherd Mayfair, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. Located in the heart of Mayfair, our team enjoys competitive benefits such as hotel discounts, generous holiday allowances, and opportunities for professional growth within a supportive environment. Join us to be part of a dedicated team that is committed to delivering memorable guest experiences while fostering your personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter - Mayfair - New Opening in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Shepherd Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Shepherd Mayfair
Don't be shy about reaching out to The Shepherd Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter - Mayfair - New Opening in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Shepherd Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Shepherd Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
