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- Tasks: Provide excellent customer service and support to students, staff, and parents across our college.
- Company: The Sheffield College, a vibrant institution transforming lives through learning.
- Benefits: Competitive salary, generous annual leave, health benefits, and free parking.
- Other info: Flexible working patterns and opportunities for personal growth await you.
- Why this job: Join a diverse team and make a real difference in the community.
- Qualifications: Enthusiastic individuals with strong customer service skills are encouraged to apply.
The predicted salary is between 26570 - 26570 £ per year.
About us
The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.
About the role
The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. The Customer Service Advisor plays a vital role in creating a positive and supportive experience for students, staff, parents/carers, employers, and other stakeholders across the college. As a key member of the Customer Services Team, you will provide a warm, welcoming presence and deliver clear, accurate information to a diverse community. We are seeking an enthusiastic, self-motivated individual with excellent customer service skills and a genuine commitment to helping others. The role requires flexibility to support a range of working patterns across our college campuses. You will ensure that all enquiries whether face-to-face, by phone, or online are managed professionally, efficiently, and in line with college standards.
Main Responsibilities:
- Deliver excellent, professional, and welcoming customer service to students, staff, parents/carers, employers, and other stakeholders, acting as the first point of contact and providing accurate information and guidance.
- Provide flexible support across the Customer Services Team to meet operational needs, working across campuses, on a rota basis, as required.
- Respond promptly and effectively to enquiries received by telephone, email, in person, and through other digital platforms.
- Provide guidance on college services, admissions, timetables, facilities, and general enquiries, liaising with curriculum and support teams to resolve complex enquiries.
- Process and issue student ID cards and lanyards, including handling payments for replacement items and ensuring accurate record keeping.
- Operate the college switchboard, ensuring all calls are handled politely, efficiently, and professionally, and answered in a timely manner.
- Produce and provide official student documentation, such as status of study letters, ensuring accuracy and professionalism.
- Ensure service logs, CRM systems, and trackers are kept up to date.
- Work towards and achieve key performance indicators (KPIs) set for the Customer Services Team.
- Liaise with the relevant Campus Security, Duty Managers, First Aiders, and Caretakers as appropriate, ensuring they are notified of any assistance requests related to incident response or estate matters.
- Assist with major college events such as open days, enrolment periods, and exam-season activities.
Cross College Responsibilities
You may be required to participate in cross-college teams and working groups on key projects. You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the college's FREDIE values and behaviours.
Student Related Responsibilities
Anyone who has regular contact with children and young people in their day-to-day responsibilities must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner. You will be involved in supporting college open days, during the exam season student enrolment, and any other required events.
Other Responsibilities
All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by:
- Understanding and undertaking specific responsibilities for their role as documented within the Health and Safety Policy and Procedures.
- Ensure compliance with data protection regulation.
- Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college's environmental strategy and net zero ambition.
For more information about this role, please contact Madison Frith. This role is a term-time role.
What we can offer you
As the successful candidate, you will be offered a salary of £26,570 per annum (Pro-rata for hours worked) based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits include:
- Enhanced Pension contributions scheme with SYPA.
- Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours) - this includes a discretionary Christmas closure period.
- Health and wellbeing, we offer Employee assistance programme through Bupa.
- Occupational Health through PAM.
- Free eye tests for VDU users.
- Free parking is available at the majority of our campuses.
Further information can be found on our Benefits and Career Development pages.
Disability Confident
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact us.
Armed Forces Covenant
As part of our commitment through the Armed Forces Covenant, we pledged to support the Armed Forces Community, recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding
We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here.
Next Steps:
To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. CVs are currently not accepted. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.
Closing date: 14 May 2026. Please be aware if we have a high number of applications, we may decide to close the vacancy earlier.
Locations
Customer Service Advisor in Sheffield, Yorkshire employer: The Sheffield College
Contact Detail:
The Sheffield College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sheffield, Yorkshire
✨Tip Number 1
Get to know the college! Research The Sheffield College's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult enquiries or provide support. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. This can give you insider knowledge about the role and help you make a memorable impression before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Sheffield College and ready to contribute to its mission of transforming lives through learning.
We think you need these skills to ace Customer Service Advisor in Sheffield, Yorkshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making a positive impact in our college community.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can deliver excellent service, so share examples that demonstrate your customer service prowess!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our college there!
How to prepare for a job interview at The Sheffield College
✨Know the College Inside Out
Before your interview, take some time to research The Sheffield College. Understand its mission, values, and the services it offers. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating real-life customer interactions. Practice responding to common queries or complaints you might encounter in the role. This will help you feel more confident and prepared to showcase your communication skills.
✨Emphasise Flexibility and Teamwork
The role requires flexibility across various campuses and working patterns. Be ready to discuss how you've adapted to changing situations in the past and how you work well within a team. Highlight your commitment to supporting colleagues and contributing to a positive work environment.