At a Glance
- Tasks: Lead digital support across schools, resolving complex tech issues and mentoring IT teams.
- Company: Shaw Education Trust, dedicated to innovative digital services in education.
- Benefits: Generous holiday, health plan, pension scheme, and exclusive discounts.
- Other info: Hybrid role with travel; great opportunities for professional growth.
- Why this job: Make a real impact on education by enhancing digital infrastructure and supporting schools.
- Qualifications: Proven senior IT support experience, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Shaw Education Trust is seeking a Senior Digital Support Technician to join our Digital Services team, providing expert technical leadership across our Staffordshire schools.
This is an exciting opportunity to play a key role in delivering reliable, secure and innovative digital services that support teaching, learning and operational excellence.
Working closely with school-based IT teams and the Regional Heads of Digital Services, you'll provide advanced technical expertise, mentor colleagues and help shape the continuous improvement of our digital infrastructure.
You'll also ensure our schools remain compliant with security and IT standards while building strong relationships with staff across the Trust.
Key responsibilities include
- Acting as the senior technical escalation point, resolving complex hardware, software and network issues that cannot be resolved by school-based IT technicians.
- Supporting a portfolio of Staffordshire schools, providing expert technical guidance and building strong relationships with school leaders and staff.
- Conducting IT compliance surveys, digital assurance reviews and technical audits to ensure systems remain secure, compliant and fit for purpose.
- Mentoring and supporting frontline IT technicians, sharing knowledge and developing technical capability across the team.
- Assisting with the planning, implementation and maintenance of network infrastructure, end-user devices and digital services across multiple school sites.
- Supporting the continuous improvement of ICT systems, ensuring services remain reliable, secure and aligned with the needs of our schools.
We are looking for someone who has proven experience in a senior IT support or infrastructure role, ideally within an education environment, strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud-based systems.
Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical colleagues and a collaborative approach, with experience mentoring or supporting other technicians.
Location
This is a hybrid role, combining home office working with travel. A full UK driving licence and access to a vehicle, as regular travel between school sites is essential.
Benefits
- An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
- Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
- Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
- Free Discount For Teachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
- Free Eye Tests
- Cycle to work scheme
- Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.
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