Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch guest care and manage reception duties.
- Company: Join a vibrant hotel known for exceptional service and guest satisfaction.
- Benefits: Enjoy special hotel rates, free meals, parking, and a company pension.
- Why this job: Be part of a dynamic team that values communication and guest experience.
- Qualifications: 2 years in hotel and supervisory roles required.
- Other info: Full-time position with opportunities for training and development.
The predicted salary is between 27500 - 38500 £ per year.
Role Overview
To ensure the highest standard of guest care and welcome are demonstrated at all times.
Duties and Responsibilities
Includes:
- Ensure team provides an effective, efficient service at all times to standards in line with company procedures
- Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
- Ensure team are aware of hotel availability and use every opportunity to maximize room sales
- Be fully conversant and able to operate the hotel front office system
- Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
- Ensure that quarterly targets set by your line manager are adhered to
- Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- Complete any reasonable duties at the request of Line Manager/ General Manager
- Take part in any training and development activities as required
- Inspect front and back of reception for cleanliness
- Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
- Ensure total confidentiality is observed in the execution of your duties
- Duty Manager Responsibilities
- Maintaining building cleanliness
- Proactive regarding bedroom allocation
- Lost property handling
- Complaint Handling
What’s in it for you?
- Special rates and discounts in our hotel.
- Company Pension
- Employee Assistance Programme
- On Shift Meals Provided
- Free Parking
Job Type: Full-time
Pay: £27,500.00 per year
Experience
- Hotel: 2 years (required)
- Supervising: 2 years (required)
Work Location
In person
#J-18808-Ljbffr
Assistant Reception Manager employer: The Shankly Hotel
Contact Detail:
The Shankly Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel industry standards and practices, especially those related to guest care and reception management. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to handle guest complaints and manage a team effectively. Real-life scenarios can make a strong impression.
✨Tip Number 4
Research the hotel’s policies on guest services and room sales strategies. Being able to speak knowledgeably about how you would implement these in your role can set you apart from other candidates.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Assistant Reception Manager position. Tailor your application to highlight your relevant experience in guest care and team management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in the hotel industry, particularly in supervisory roles. Emphasise your achievements in guest service and any relevant training or certifications.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent guest care. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a reception management role.
How to prepare for a job interview at The Shankly Hotel
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, your ability to provide excellent guest care is crucial. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Team Leadership
Highlight your supervisory experience by discussing how you've motivated and managed a team in the past. Be ready to share specific instances where you improved team performance or communication.
✨Familiarise Yourself with Hotel Operations
Make sure you understand the front office systems and hotel procedures. Research the company’s policies and be prepared to discuss how you would ensure compliance and efficiency in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as handling complaints or managing lost property. Think of scenarios you’ve faced before and how you successfully navigated them.