At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join a friendly independent company with a focus on teamwork.
- Benefits: Enjoy employee discounts, flexible hours, and the potential for tips.
- Other info: Great opportunity for career progression in a supportive team.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced environment.
- Qualifications: Previous customer service experience is preferred; hospitality knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred.
- Knowledge of hospitality industry is a plus.
- Familiarity with bar tending is beneficial.
- Understanding of food safety regulations is desirable.
Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Full-time, Part-time, zero-hour contract
Benefits: Employee discount
Expected hours: 16 – 40 per week
Additional pay: Tips
Schedule: Monday to Friday, Weekend availability is a must
Compensation: To be discussed
FOH Team Member employer: The Selsey Arms
The Selsey Arms in Worthing is an excellent employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a focus on employee development and a commitment to high service standards, you will thrive in a supportive environment that prioritises customer satisfaction and teamwork. Join us for a rewarding career in the hospitality industry, where your contributions directly impact our success and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, like taking orders or resolving complaints. This will boost your confidence for the real deal.
✨Tip Number 3
Dress the part! Make sure you look presentable and professional when you show up for your interview. First impressions matter, especially in a customer-facing role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see your personality, so don’t be afraid to show us how you’d greet customers and make them feel welcome!
Highlight Relevant Experience:If you've got previous experience in customer service or the hospitality industry, make sure to mention it! We love seeing how your background can contribute to our team and enhance the customer experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to highlight your communication skills and attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Selsey Arms
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Scenarios
Since the role is all about providing excellent customer service, think of common scenarios you might face as a Front of House member. Practice how you would handle difficult customers or complaints. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
Strong communication is key for this position. During the interview, make sure to articulate your thoughts clearly and listen actively. Use examples from your past experiences to showcase your interpersonal skills and how you've successfully interacted with customers or team members.
✨Be Ready to Discuss Teamwork
Collaboration is essential in a fast-paced environment. Be prepared to talk about your experience working in teams. Share specific examples of how you've contributed to a positive team dynamic and how you can work together with others to ensure smooth service.
