At a Glance
- Tasks: Provide excellent customer service and ensure a positive experience for all customers.
- Company: Friendly independent company with a welcoming atmosphere.
- Benefits: Employee discounts, flexible hours, and tips.
- Other info: Flexible shifts available; weekend availability is essential.
- Why this job: Join a dynamic team and grow your customer service skills.
- Qualifications: Previous customer service experience preferred; hospitality knowledge is a plus.
The predicted salary is between 10 - 12 £ per hour.
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred.
- Knowledge of hospitality industry is a plus.
- Familiarity with bar tending is beneficial.
- Understanding of food safety regulations is desirable.
Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Full-time, Part-time, zero-hour contract
Benefits: Employee discount
Expected hours: 16 – 40 per week
Schedule: Monday to Friday. Weekend availability is a must.
FOH Team Member in Chichester employer: The Selsey Arms
The Selsey Arms in Worthing is an excellent employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a focus on employee development and a commitment to high service standards, you will thrive in a supportive environment that prioritises customer satisfaction and teamwork. Join us for a rewarding career in the hospitality industry, where your contributions directly impact our success and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Chichester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their Front of House crew.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a FOH Team Member and how you'd handle them. Being able to demonstrate your problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A friendly and approachable appearance goes a long way in the hospitality industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace FOH Team Member in Chichester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience:Make sure to mention any previous customer service roles or experience in the hospitality industry. We love seeing how your background aligns with what we’re looking for in a Front of House team member.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The Selsey Arms
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Scenarios
Since the role is all about customer service, think of common scenarios you might face as a Front of House member. Practice how you would handle difficult customers or complaints. This will prepare you to demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Strong communication is key for this position. During the interview, make sure to articulate your thoughts clearly and confidently. Use examples from your past experiences to showcase how you've successfully communicated with customers and team members.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role you're applying for. Plus, it shows that you understand the importance of presentation in the hospitality industry.
