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- Tasks: Support daily pub operations and ensure top-notch customer service.
- Company: Join a vibrant pub with a friendly atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with plenty of chances to learn and develop.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
PURPOSE OF JOB: As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.
RESPONSIBILITIES:
- Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
- Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
- Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
- Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
- Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
- Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
- Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
- Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and escalate significant concerns when necessary.
- Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
- Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.
Note that the specific responsibilities may vary depending on the pub's size, location, and management structure. Additionally, some assistant managers may have additional duties or responsibilities based on their specific skill set or the needs of the pub.
Assistant Manager in Chichester employer: The Selsey Arms
Contact Detail:
The Selsey Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Chichester
✨Tip Number 1
Network like a pro! Chat with friends, family, and even regulars at your local pub. You never know who might have a lead on an assistant manager position or can put in a good word for you.
✨Tip Number 2
Show up in person! If there's a pub you're keen on, pop in and ask to speak with the manager. A friendly face can make a lasting impression and show you're genuinely interested.
✨Tip Number 3
Be ready for a chat! When you get that interview, prepare to discuss your experience in staff supervision and customer service. Share specific examples of how you've handled challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out from the crowd.
We think you need these skills to ace Assistant Manager in Chichester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone above and beyond to make someone's day better – it really helps us see your dedication!
Highlight Your Teamwork Skills: As an assistant manager, you'll be working closely with a team. Make sure to mention any past experiences where you've successfully collaborated with others or led a team. We want to see that you can foster a positive work environment!
Be Specific About Your Experience: Don't just list your previous jobs; tell us what you did in those roles! Whether it was managing staff, handling finances, or ensuring compliance, give us the details that show you're ready for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Selsey Arms
✨Know the Pub Inside Out
Before your interview, make sure to research the pub thoroughly. Understand its history, menu, and any recent events or promotions. This will show your genuine interest and help you answer questions about how you can contribute to its success.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or provided exceptional service in the past. Highlighting your ability to create a welcoming atmosphere will resonate well with the interviewers, as customer satisfaction is key in this role.
✨Demonstrate Leadership Qualities
As an assistant manager, you'll be supervising staff. Be ready to discuss your experience in training and guiding team members. Share specific instances where you’ve fostered teamwork or resolved conflicts, showcasing your leadership style.
✨Be Ready for Operational Questions
Expect questions about daily operations, such as cash handling and inventory management. Brush up on relevant regulations and best practices, and be prepared to discuss how you would ensure compliance and maintain high standards in the pub.