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- Tasks: Design and configure innovative ServiceNow solutions for ITSM and CSM.
- Company: Join a forward-thinking tech firm with a focus on collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Why this job: Make a real difference by enhancing business processes with cutting-edge technology.
- Qualifications: Experience in ServiceNow and strong problem-solving skills are essential.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled ServiceNow Technical Consultant to support the design, configuration, and delivery of solutions across the IT Service Management (ITSM) and Customer Service Management (CSM) modules. You will work closely with architects, stakeholders, and development teams to translate business requirements into effective ServiceNow functionality. This role requires strong technical capability, excellent problem-solving skills, and hands-on experience implementing ServiceNow solutions in enterprise environments.
Key Responsibilities
- Configure, customise, and enhance ServiceNow ITSM and CSM modules.
- Support solution design activities, working with architects and business analysts.
- Develop workflows, business rules, client scripts, integrations, and UI components.
- Translate business requirements into technical specifications and configuration tasks.
- Participate in workshops with stakeholders to define process improvements and platform capabilities.
- Assist in the integration of ServiceNow with external systems (REST, SOAP, MID Server).
- Support testing, UAT, defect resolution, and go-live activities.
- Maintain platform standards, documentation, and best practices.
- Provide technical expertise to clients and internal teams during implementation.
- Troubleshoot issues and provide ongoing platform support as required.
Technical Consultant - ServiceNow (SC cleared) employer: The Security Event
Contact Detail:
The Security Event Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant - ServiceNow (SC cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project showcasing your ServiceNow configurations and customisations. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios. Think about how you would tackle specific challenges in ITSM and CSM. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Consultant - ServiceNow (SC cleared)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and any relevant ITSM/CSM projects. We want to see how your skills match the role, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those excellent problem-solving skills, so share specific instances where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Security Event
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and CSM modules. Be ready to discuss specific configurations you've worked on and how they improved business processes. This will show your hands-on experience and technical capability.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems using ServiceNow. Think of examples where you've translated business requirements into technical solutions. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Showcase Your Collaboration Skills
Since you'll be working closely with architects and stakeholders, be prepared to discuss how you've successfully collaborated in past projects. Highlight any workshops or meetings you've led or participated in, and how you contributed to defining process improvements.
✨Demonstrate Your Troubleshooting Expertise
Be ready to talk about specific instances where you've troubleshot issues within ServiceNow. Discuss the steps you took to resolve defects and how you supported go-live activities. This will illustrate your problem-solving skills and ongoing support capabilities.