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- Tasks: Lead shifts and deliver exceptional guest experiences in a luxury chocolate boutique.
- Company: The Secret Truffletier, a heritage brand crafting Swiss chocolate since 1911.
- Benefits: Competitive salary, hands-on leadership experience, and a vibrant team environment.
- Other info: Join a passionate team in a dynamic, fast-paced environment with growth opportunities.
- Why this job: Step into a key leadership role and make a real impact on customer experiences.
- Qualifications: Experience in hospitality or retail, strong customer service skills, and team leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking a hands-on Deputy Retail & Hospitality Manager to support the leadership of our boutique café, shop and chocolate experience operations. This is not simply a supervisor role; this is a key support leadership position within a destination experience business.
The Role of Deputy Retail & Hospitality Manager
You will work closely with the Retail & Hospitality Manager to ensure the seamless day-to-day running of the boutique. You will act as the second-in-command, leading shifts, supporting the team, and stepping into full management responsibility in the Manager's absence. You will play a critical role in maintaining standards, delivering exceptional guest experiences, and supporting commercial performance.
Key Responsibilities
- Guest Experience & Standards
- Lead shifts as a host and brand ambassador
- Deliver exceptional service across café, retail and experiences
- Support the delivery of Afternoon Teas, chocolate workshops and fondue experiences
- Ensure every guest interaction reflects warmth, quality and attention to detail
- Handle customer queries and resolve issues professionally
- Team Support & Leadership
- Support training and onboarding of staff
- Lead by example in service, presentation and attitude
- Supervise team performance during busy periods, especially weekends
- Provide feedback to the Manager on team development and performance
- Help maintain a positive, motivated and professional team environment
- Operations
- Take responsibility for opening and closing procedures when required
- Assist with rota implementation and daily staffing adjustments
- Manage reservations, emails and phone enquiries
- Support Shopify updates (products, pricing, barcodes)
- Ensure food hygiene, safety and cleanliness standards are consistently met
- Maintain organisation across café, retail and experience areas
- Commercial Support
- Drive sales through excellent service and product knowledge
- Upsell retail products, experiences and Afternoon Teas
- Support stock control, replenishment and waste reduction
- Assist with visual merchandising and product displays
- Monitor daily performance and report insights to the Manager
- Brand & Environment
- Uphold the luxury boutique feel at all times
- Ensure displays, packaging and presentation meet brand standards
- Maintain attention to detail across all customer-facing areas
- Support continuous improvement of the guest experience
Who We're Looking For
This role is ideal for someone ready to step up into management or currently working as a strong supervisor or assistant manager. You are:
- A natural team leader who enjoys supporting others
- Highly organised and proactive
- Passionate about delivering premium customer experiences
- Detail-oriented with high personal standards
- Confident taking responsibility in a fast-paced environment
- Calm and solutions-focused under pressure
Essential Experience
- Previous experience in hospitality, café or retail environments
- Experience in a supervisory or senior team member role
- Strong customer service skills
- Ability to lead shifts and manage a team
- Weekend availability (Friday-Sunday essential)
Desirable Experience
- Experience in premium or boutique environments
- Exposure to events, experiences or hospitality-led retail
- Interest in chocolate, coffee or artisan food
Hours
40 hours per week, 5 days out of 7 (weekends essential)
Deputy Retail Manager in Datchworth employer: The Secret Truffletier
Contact Detail:
The Secret Truffletier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Retail Manager in Datchworth
✨Tip Number 1
Get to know the company inside out! Research The Secret Truffletier's history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle busy shifts or customer complaints. Show us your problem-solving skills and ability to lead under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Secret Truffletier.
We think you need these skills to ace Deputy Retail Manager in Datchworth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality and premium customer experiences shine through. We want to see that you’re genuinely excited about the role and the unique offerings at The Secret Truffletier.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail. We’re looking for someone who can lead shifts and support a team, so emphasise any supervisory roles you've had and the skills you've gained from them.
Be Specific in Your Cover Letter: In your cover letter, mention specific examples of how you've delivered exceptional guest experiences in the past. We love details, so share stories that showcase your ability to handle customer queries and maintain high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Secret Truffletier
✨Know the Brand Inside Out
Before your interview, dive deep into The Secret Truffletier's history, values, and offerings. Familiarise yourself with their luxury chocolate products and unique experiences. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed shifts in previous roles. Highlight your ability to motivate others and maintain high standards, especially during busy periods. This is key for a Deputy Retail Manager position.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests. This role is all about creating memorable experiences, so let that shine through.
✨Ask Insightful Questions
Prepare thoughtful questions about the café's operations, team dynamics, and future goals. This shows you're not just interested in the role but also invested in the success of the business. It’s a great way to demonstrate your proactive mindset.