At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holiday, 50% off food, and £1 stays in January to March.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
The Inn:
The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique‑style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.
You’ll Fit Right Inn:
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work. If you thrive in a fast‑paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Age‑related pay rates apply for Under 21s.
Front of House Team Member in Seaham employer: The Seaton Lane Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like paid breaks, generous discounts, and a supportive Lead-Inn development programme, team members are encouraged to grow while enjoying a fulfilling career in hospitality. Located in stunning destinations across the North of England and Wales, employees can take pride in being part of an award-winning team dedicated to making every guest's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Seaham
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and soak up the atmosphere. This will not only give you insights into what makes a great Front of House team member but also help you connect with potential employers.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face in a pub, like greeting guests or taking orders. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Network like a pro! Attend local events or join hospitality groups on social media. You never know who might have a lead on a job at a fantastic pub like ICG!
✨Tip Number 4
Apply through our website! It’s the best way to show your interest directly to us. Plus, we love seeing candidates who take that extra step to connect with our values and mission.
We think you need these skills to ace Front of House Team Member in Seaham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific About Your Skills:Don’t just list your skills—give us examples! Whether it’s handling busy shifts or creating memorable guest experiences, specific anecdotes can really help us picture you in action. We love hearing about how you’ve made people happy in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen on joining our team at The Inn Collection Group!
How to prepare for a job interview at The Seaton Lane Inn
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect and customer focus, and think about how you can embody these in your role as a Front of House Team Member.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to make someone’s day better—this will show that you truly care about making people happy.
✨Prepare for Common Questions
Think about common interview questions related to hospitality, such as how you handle difficult customers or work in a team. Practising your answers will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
