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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Dynamic IT company focused on customer satisfaction and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Join a team where you can grow your tech skills and make a difference.
- Qualifications: Experience with Microsoft Azure, Windows Server, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role will be responsible for providing technical support to resolve IT helpdesk service requests as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises.
Responsibilities - (but not limited to)
- Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users.
- Creating technical sales quotations to our customers while meeting their business needs in full.
- Supporting Tier 1 with daily overflow of tickets and calls.
- Working alongside our 3rd line technicians to escalate calls as required.
- Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
- Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.
- The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
- Visiting customer sites to provide support and install new systems.
Person Specification
- Experience and understanding of:
- Microsoft Azure, Microsoft Intune/Endpoint Enrolment.
- Power Automate and PowerShell scripting.
- Windows Server technologies such as Active Directory, DHCP and DNS.
- Bare metal recovery and backup.
- Procedures for servers and workstations.
- Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
- Antivirus concepts and remote management tools.
- Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks.
- Great customer service skills.
- Confident communicator via email, telephone, and face to face.
- Desire to learn new products and technologies.
- Can-do attitude.
- Possess a logical approach to troubleshooting.
Beneficial, but not essential
- Previous experience of working within a busy service desk / customer response environment.
- Previous project management experience.
Technical Support Specialist - IT Software in Stourbridge employer: The Search Consultant
Contact Detail:
The Search Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in Stourbridge
✨Tip Number 1
Get your networking game on! Connect with folks in the industry through LinkedIn or local meetups. You never know who might have a lead on that perfect Technical Support Specialist role.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Microsoft Azure, PowerShell, and networking concepts during interviews. Show them you’re the go-to tech whiz!
✨Tip Number 3
Don’t just sit back and wait for job alerts! Actively apply through our website and tailor your applications to highlight your customer service skills and can-do attitude. We love seeing candidates who take initiative!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and reinforces your great communication skills.
We think you need these skills to ace Technical Support Specialist - IT Software in Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience, especially with Microsoft Azure and Windows Server technologies, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've resolved technical issues or provided excellent customer service in the past. We love a good story!
Show Off Your Technical Skills: In your application, don’t shy away from mentioning your knowledge of PowerShell scripting, networking concepts, and any hands-on experience you have. We want to see how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Search Consultant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and PowerShell scripting. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your practical experience and understanding.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues. Think about a time when you turned a frustrated customer into a happy one by solving their problem quickly and effectively. This will highlight your logical approach and customer service skills.
✨Practice Your Communication
Since you'll be dealing with clients face-to-face, over the phone, and via email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and confidently.
✨Demonstrate Your Can-Do Attitude
Employers love candidates who are eager to learn and take on challenges. Be prepared to discuss how you've tackled new technologies or processes in the past, and express your enthusiasm for continuing to grow in the role.