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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Dynamic tech company focused on innovative solutions and customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Join a team where you can learn, grow, and make a real difference.
- Qualifications: Experience with Microsoft Azure, Windows Server, and great customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role will be responsible for providing technical support to resolve IT helpdesk service requests as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises.
Responsibilities - (but not limited to)
- Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users.
- Creating technical sales quotations to our customers while meeting their business needs in full.
- Supporting Tier 1 with daily overflow of tickets and calls.
- Working alongside our 3rd line technicians to escalate calls as required.
- Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
- Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.
- The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
- Visiting customer sites to provide support and install new systems.
Person Specification
- Experience and understanding of:
- Microsoft Azure, Microsoft Intune/Endpoint Enrolment.
- Power Automate and PowerShell scripting.
- Windows Server technologies such as Active Directory, DHCP and DNS.
- Bare metal recovery and backup.
- Procedures for servers and workstations.
- Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
- Antivirus concepts and remote management tools.
- Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks.
- Great customer service skills.
- Confident communicator via email, telephone, and face to face.
- Desire to learn new products and technologies.
- Can-do attitude.
- Possess a logical approach to troubleshooting.
Beneficial, but not essential
- Previous experience of working within a busy service desk / customer response environment.
- Previous project management experience.
IT Support Technician - Asset Management Contract in Stourbridge employer: The Search Consultant
Contact Detail:
The Search Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Asset Management Contract in Stourbridge
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Azure, Intune, and PowerShell scripting. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common IT support scenarios with a friend. Being able to communicate clearly and confidently will set you apart when you're face-to-face with clients.
✨Tip Number 3
Network like a pro! Attend local tech meetups or online forums to connect with industry professionals. You never know who might have a lead on your next job opportunity!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Make sure to highlight your troubleshooting experience and can-do attitude!
We think you need these skills to ace IT Support Technician - Asset Management Contract in Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Microsoft Azure and PowerShell. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves a lot of client interaction, don’t forget to showcase your great customer service skills. Share examples of how you've helped users in the past – we love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Search Consultant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and PowerShell scripting. Be ready to discuss how you've used these technologies in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you turned a frustrated customer into a happy one – those stories will resonate well!
✨Demonstrate Your Troubleshooting Approach
Employers love a logical thinker! Be ready to walk through your troubleshooting process for common IT issues. They might even throw a hypothetical scenario your way, so practice explaining your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in this role. This shows your genuine interest and helps you gauge if it's the right fit for you.