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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic team in Stourbridge focused on customer satisfaction.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Why this job: Be the tech hero who solves problems and helps businesses thrive.
- Qualifications: Familiarity with Microsoft Azure, Windows Server, and great communication skills.
- Other info: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
About the role
The role will be responsible for providing technical support to resolve IT helpdesk service requests as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises.
Responsibilities - (but not limited to)
- Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users.
- Creating technical sales quotations to our customers while meeting their business needs in full.
- Supporting Tier 1 with daily overflow of tickets and calls.
- Working alongside our 3rd line technicians to escalate calls as required.
- Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
- Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.
- The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
- Visiting customer sites to provide support and install new systems.
Person Specification
Experience and understanding of:
- Microsoft Azure, Microsoft Intune/Endpoint Enrolment.
- Power Automate and PowerShell scripting.
- Windows Server technologies such as Active Directory, DHCP and DNS.
- Bare metal recovery and backup.
- Procedures for servers and workstations.
- Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
- Antivirus concepts and remote management tools.
- Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks.
Great customer service skills. Confident communicator via email, telephone, and face to face. Desire to learn new products and technologies. Can-do attitude. Possess a logical approach to troubleshooting.
Beneficial, but not essential
Previous experience of working within a busy service desk / customer response environment. Previous project management experience.
IT Support Technician in Stourbridge employer: The Search Consultant
Contact Detail:
The Search Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Stourbridge
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of networking concepts like VPNs and routing. This will not only help you in interviews but also show that you're ready to tackle the technical challenges head-on.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues and resolve them. This hands-on experience will give you the confidence to impress during practical assessments.
✨Tip Number 3
Don’t underestimate the power of communication! Work on your customer service skills by role-playing scenarios with friends or family. Being able to explain technical issues clearly can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Technician in Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Azure, Intune, and other relevant technologies. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your can-do attitude makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since great customer service is key for us, share examples of how you've helped users in the past. Whether it’s through email, phone, or face-to-face, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Search Consultant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and PowerShell scripting. Be ready to discuss how you've used these technologies in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you turned a frustrated customer into a happy one – those stories will resonate well!
✨Demonstrate Your Troubleshooting Approach
Employers love a logical thinker! Prepare to walk through your troubleshooting process for common IT issues. They might even throw a hypothetical scenario your way, so practice explaining your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they handle escalations. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.