Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 3rd-line IT support for complex hardware, software, and network issues.
- Company: Join a dynamic firm in Stourbridge focused on personalised customer service.
- Benefits: Enjoy a competitive salary of up to £45K and opportunities for remote work.
- Why this job: Be part of a collaborative team that values innovation and personal growth.
- Qualifications: Proven skills in Microsoft Azure, Intune, PowerShell, and networking concepts required.
- Other info: Opportunity to visit customer sites and enhance your technical expertise.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
3rd Line IT Support Technician
Up to £45K
Stourbridge
About the role
The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues.
Responsibilities – (but not limited to)
- Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools.
- Diagnosing and resolving complex issues in a Microsoft environment.
- Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects.
- Change and project implementation as well as process improvements, for internal projects as well as client projects.
- Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
- The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
- Visiting customer sites to provide support and install new systems.
Person Specification
- A proven understanding of:
o Microsoft Azure, Microsoft Intune/Endpoint Enrolment.
o Power Automate and PowerShell scripting.
o Windows Server technologies such as Active Directory, DHCP and DNS.
o Bare metal recovery and backup.
o Procedures for servers and workstations.
o Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
o Email and server migrations including knowledge of Microsoft Exchange and Exchange Online.
o Antivirus concepts and remote management tools.
o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks.
o Routers running pfSense/OPNSense or similar router operating systems (eg. Untangle).
Beneficial, but not essential
- Previous experience of working within 3CX and VoiP services
3rd Line IT Support Technician employer: The Search Consultant
Contact Detail:
The Search Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and PowerShell scripting. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved complex IT issues. Be ready to explain your thought process and the tools you used.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience with 3rd line support. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've provided personalised support in previous roles. Highlighting your ability to communicate effectively with clients can make a strong impression.
We think you need these skills to ace 3rd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Microsoft Azure, Intune, PowerShell scripting, and any other technologies mentioned.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle complex issues. Mention specific examples of how you've successfully resolved similar problems in previous roles.
Highlight Customer Service Skills: Since the role involves providing personalised customer service, emphasise your communication skills and any experience you have in delivering exceptional support to clients.
Showcase Problem-Solving Abilities: In your application, include examples of how you've diagnosed and resolved technical issues in a Microsoft environment. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at The Search Consultant
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Azure, Intune, and PowerShell scripting. Highlight specific examples of how you've diagnosed and resolved complex issues in a Microsoft environment.
✨Demonstrate Customer Service Excellence
Since the role involves providing personalised customer service, share instances where you went above and beyond to assist clients. Emphasise your communication skills and ability to handle support via various channels.
✨Discuss Project Management Experience
Talk about any previous experience you have with managing IT projects or implementing changes. Be ready to explain how you coordinated with third parties and led the design and deployment of systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would approach diagnosing a complex issue or implementing a new system, showcasing your analytical thinking and technical expertise.
