Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd-line IT support, troubleshoot issues, and assist clients on-site.
- Company: Join a dynamic team in Stourbridge focused on innovative IT solutions.
- Benefits: Competitive salary up to £30K and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values learning and customer service.
- Qualifications: Experience with Microsoft Azure, Windows Server, and strong communication skills required.
- Other info: Ideal for tech enthusiasts eager to expand their knowledge and skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
2nd Line IT Support Technician
Up to £30K
Stourbridge
About the role
The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises.
Responsibilities – (but not limited to)
- Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users.
- Creating technical sales quotations to our customers while meeting their business needs in full.
- Supporting Tier 1 with daily overflow of tickets and calls.
- Working alongside our 3rd line technicians to escalate calls as required.
- Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
- Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.
- The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
- Visiting customer sites to provide support and install new systems.
Person Specification
- Experience and understanding of:
o Microsoft Azure, Microsoft Intune/Endpoint Enrolment.
o Power Automate and PowerShell scripting.
o Windows Server technologies such as Active Directory, DHCP and DNS.
o Bare metal recovery and backup.
o Procedures for servers and workstations.
o Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
o Antivirus concepts and remote management tools.
o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks.
- Great customer service skills.
- Confident communicator via email, telephone, and face to face.
- Desire to learn new products and technologies.
- Can-do attitude.
- Posses a logical approach to troubleshooting.
Beneficial, but not essential
- Previous experience of working within a busy service desk / customer response environment.
- Previous project management experience
2nd Line IT Support Technician employer: The Search Consultant
Contact Detail:
The Search Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and PowerShell. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially for common IT issues related to Windows Server and networking. Being able to demonstrate a logical approach to problem-solving will impress potential employers.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. Since this role involves direct client interaction, showcasing your ability to communicate effectively and empathetically can make a significant difference.
✨Tip Number 4
Network with professionals in the IT support field, either through LinkedIn or local meetups. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical support experience, especially with Microsoft Azure, Intune, and Windows Server technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to troubleshoot IT issues. Mention specific examples of how you've resolved complex problems in previous roles.
Highlight Technical Skills: In your application, emphasise your knowledge of PowerShell scripting, networking concepts, and any experience with remote management tools. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Show Enthusiasm for Learning: Express your desire to learn new products and technologies in your application. Companies appreciate candidates who are eager to grow and adapt, especially in the fast-paced IT environment.
How to prepare for a job interview at The Search Consultant
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Azure, Intune, and PowerShell scripting. Highlight specific examples of how you've used these technologies to solve problems in previous roles.
✨Demonstrate Customer Service Excellence
Since great customer service skills are crucial for this role, think of instances where you provided exceptional support. Be ready to share how you handled difficult situations or resolved client issues effectively.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about your troubleshooting process. Prepare to walk through a couple of scenarios where you diagnosed and resolved IT issues, showcasing your logical approach and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they measure success in the IT support department.
