Location: London (Hybrid)
Salary: Competitive base salary + bonus scheme + equity
Reporting to: Founder & CEO
Summary
Own and scale The Seam’s end-to-end operations, building the systems, team and infrastructure that enable profitable growth and international expansion.
About The Seam
The Seam is building the infrastructure for care & repair in fashion.
Through our platform, customers book repairs and alterations delivered by a distributed network of Makers across the UK. We partner with leading retailers including adidas, H&M Group and Primark to embed repair services directly into the customer journey — reducing returns, improving fit and extending the life of clothing.
Founded in London, The Seam is entering its next stage of growth and we are now looking for a Head of Operations to help scale the business.
The Role
This is a senior leadership role responsible for building the systems and processes that enable The Seam to scale.
You will oversee our operational infrastructure — including logistics, service delivery, Maker network performance and retail partner rollouts — combining strategic thinking with hands‑on execution.
Working closely with the Founder, you will build the operational backbone of the company and lead a small but growing operations team.
Key Responsibilities
Operational Infrastructure
Own end-to-end service delivery across both D2C and retail partnerships
Improve operational efficiency, service quality and turnaround times
Build systems and processes that support national and international scale
Own and optimise The Seam’s logistics infrastructure
Improve logistics efficiency and turnaround times
Identify opportunities to enhance the customer journey while maintaining service quality
Performance & Unit Economics
Monitor operational KPIs and use data to drive improvements
Identify opportunities to improve gross margins and reduce cost leakage
Roll out a planned new revenue stream
Leadership
Lead and develop the operations team
Work cross-functionally with product and marketing
Contribute to overall company strategy and scaling plans
What Success Looks Like
Within the first 12 months you will have:
Strengthened operational systems and processes
Improved service turnaround times and reliability
Increased operational efficiency and margins
Built scalable playbooks for launching in new markets
About You
You are an experienced operator who enjoys building systems and improving complex services.
You are comfortable working in fast-moving startup environments and enjoy taking ownership of real problems.
You likely have:
6+ years experience in operations, logistics or marketplace businesses
Experience managing distributed or multi-location service networks
A track record of improving operational efficiency and unit economics
Strong organisational and problem‑solving skills
Comfort working with data and operational metrics
Marketplace or logistics platforms
Managing freelance or contractor networks
Early-stage or high-growth startup environments
Why Join The Seam
You will play a key role in building the infrastructure behind a new category in fashion.
This role offers the opportunity to shape how modern care and repair services scale, working closely with the Founder to grow a mission‑driven business with national impact.
Compensation
Bonus: Performance-based scheme
Equity: Stock option package
#J-18808-Ljbffr
