At a Glance
- Tasks: Welcome guests, assist with their stay, and ensure a memorable experience.
- Company: Join the iconic Rick Stein Restaurants known for great food and hospitality.
- Benefits: Competitive salary, tips, free meals, discounts, and career development opportunities.
- Other info: Flexible hours, evening and weekend availability essential, with growth potential in a supportive culture.
- Why this job: Be part of a friendly team that makes people smile through exceptional service.
- Qualifications: Warm personality, excellent communication skills, and a passion for hospitality.
The predicted salary is between 9.9 - 12.1 £ per hour.
Great food. Genuine hospitality. A place to grow. At Rick Stein Restaurants, we’re all about great food, genuine hospitality and creating memorable experiences for every guest. We’re now looking for a warm, friendly and enthusiastic Guest Services Assistant / Receptionist to join our Guest Services team in Padstow. Based at the restaurant reception at our iconic Seafood Restaurant, you’ll help look after our hotel bedrooms across Padstow and make sure every guest receives a warm welcome and a brilliant stay. This is a flexible, casual role, ideal for someone looking for hours that work around their lifestyle and other commitments. Evening and weekend availability is essential.
We see ourselves as being in the "cheering up industry" - making people smile through great food, drink and experiences. If you love looking after people and enjoy being part of a friendly team.
What you’ll be doing:
- Giving all our hotel and restaurant guests a warm welcome and friendly goodbye
- Helping to make sure our residents have the best stay possible
- Assisting with hosting in our Seafood Restaurant
- Helping guests with their luggage and parking
- Dealing with guest enquiries and restaurant bookings
- Being on hand to answer questions and help guests make the most of their time with us
- Working closely with the wider Guest Services, restaurant and hotel teams to make sure everything runs smoothly
What we’re looking for:
- A warm, friendly and welcoming personality
- Previous experience in hospitality, hotels, restaurants or customer service is helpful, but we’re more interested in your attitude and approach
- Excellent communication skills and confidence speaking with guests
- Someone who genuinely enjoys looking after people and making them feel welcome
- A calm, helpful and positive approach, even when things get busy
- A hands-on team player who is happy to get stuck in wherever needed
- A genuine interest in great food, drink and hospitality
Grow your career with us:
We’re not just passionate about food - we’re passionate about developing our people too.
What you’ll get:
- Competitive salary plus tips
- Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
- Ongoing training and development, including leadership, food, wine, and operational skills
- Opportunities to progress within a respected hospitality group
- A supportive, inclusive team culture
- Extra holiday allowance for length of service, up to 5 extra days after 5 years
- Access to discounts on 100s of retailers, health, entertainment, travel & more
The Seafood Restaurant was the first restaurant opened by Rick Stein and Jill Stein in 1975. The Seafood Restaurant in Padstow is famous for establishing an international reputation for the very freshest fish and shellfish, often landed on our doorstep. In the centre of the restaurant is a Seafood Bar where guests can enjoy watching chefs assembling platters of oysters, langoustines and sashimi.
Guest Services Assistant/Receptionist in Padstow employer: The Seafood Restaurant
Rick Stein Restaurants is an exceptional employer, offering a vibrant work culture centred around fresh seafood and culinary excellence in the picturesque location of Padstow. With competitive pay, tips, and a commitment to ongoing training, employees enjoy numerous benefits including staff meals, discounts, and generous holiday allowances, all while being part of a supportive team that values professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant/Receptionist in Padstow
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Seafood Restaurant and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Assistant/Receptionist in Padstow
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Seafood Restaurant that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Seafood Restaurant.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Seafood Restaurant get a sense of who you are beyond your experience!
How to prepare for a job interview at The Seafood Restaurant
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Seafood Restaurant and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
